Telecom Expense Manager

POSTED ON 11/6/2020 CLOSED ON 11/30/2020
Cox Hired Organization Address Atlanta, GA Full Time

Job Posting for Telecom Expense Manager at Cox

The Product Manager of Telephony Expense Management is responsible for the oversight and management of Cox’s $50 Million in telephony based spend across multiple divisions and is chartered with delivering consultative cost reduction, cost avoidance, savings, and ROI.  The Product Manager will be responsible for supporting project initiatives, product lifecycle management, and vendor management across the Cox family of companies. This position will work closely with finance, sourcing, and telecommunications infrastructure teams. The candidate will support process and cost improvement initiatives and manage these initiatives to completion. This role is part of an enterprise IT solutions and service delivery organization.  

Job Responsibilities: 

General Responsibilities 
  • Manage the end to end spend lifecycle of Cox’s telephony based spend. 
  • Foster collaboration between Sourcing, Finance, and IT groups. 
  • Model and lead strong client service commitment philosophy 
  • Build and nurture relationships with key customers, peers within the organization, key vendors / partners, and professionals in other organizations 
  • Work with key stakeholders to identify varying business needs and develop solutions to meet those needs  
Financial Management  
  • Manage Cox’s $50 million in telephony based spend 
  • Produce vendor spend forecasts that marry up with vendor contractual commitments and identify potential shortfalls or gaps. 
  • Consistently seek out opportunities for process improvement and identify new areas of potential spend management  
  • Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.  
Technology Management   
  • Manage the health of Cox’s Telephony Expense Management platform. Activities include but are not limited to monitoring the daily feed of information from HR systems, identification, and escalation of issues with TEM vendor, and validation of data integrity 


  • BS / MS in IT/Finance, or a related field with a minimum of 5 years of experience in the telecommunications industry 
  • Broad knowledge of telecommunication products and services, with a deep understanding of telecom technologies and billing systems 
  • 2+ years of experience leveraging a telecom expense management platform 
  • Must demonstrate high integrity and strong customer service principles  
  • Background in finance, financial analysis, and financial modeling 
  • Strong collaboration skills and a desire to build internal stakeholder engagement 
  • C-Level presentation and interaction skills  
Job Skills:   
  • Strong negotiation, analytical thinking, and problem-solving skills 
  • Advanced Excel skills (including financial functions, formulas, shortcuts, pivot tables, lookups, charting/graphing) and command of PowerPoint (design, formatting, charting/graphing) 
  • Demonstrates the ability to effectively voice concerns with management and executives 
  • Experience in Process Improvement methodologies 

Who We Are

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at   


Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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