Vendor Management Administrator

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

Role Summary

The incumbent is responsible for the day-to-day execution of administrative activities associated with enabling Vendor Managers to deliver required reporting, tracking and monitoring of employees’ performances.   This includes, but is not limited to, assisting with invoicing, scheduling, routing and quality assurance in an efficient manner so that customer satisfaction, vendor quality and field productivity goals are met.      

Primary Responsibilities and Essential Functions

• Acts as a support resource for Vendor Managers, Vendor Specialist and QA Techs.    
• Executes and follows-up on day-to-day vendor contract requirements as outlined by Vendor Specialists and Vendor Managers.   
• Work as a liaison between Vendor Management and the Director of Field Operations to track and report cross-functional initiatives that impact vendors.
• Tracks and generates reports in support of Vendor Managers and Specialists to ensure the team drives consistent execution among the vendor community, Vendor Specialists, and QA team. 
• Proactively tracks and monitors vendor performance reports for each Vendor Specialist, providing feedback on potential areas of focus across vendor companies.  
• Identifies and reports unfilled gaps in productivity, time slots, inefficiencies, late or unfinished tasks; takes the lead to assign customer escalations to Vendor Houses, and tracks actions taken to resolve customer concerns.    
• Tracks vendor active/inactive badges to ensure compliance.      
• Manages daily/weekly vendor support requirements including, but not limited to: Vendor Specialists, QA Technicians and Vendor Houses.     
• Identifies and responds to issues that could present safety concerns to Technicians, Vendor Houses, or customers.    
• Contact Vendor Houses as necessary regarding: customer appointment verification, priority or same day scheduling requests.    
• Tracks and balances Vendor House Comp accounts. 
• Communicates with customers, vendors and boundary partners in support of the resolution of open issues and to ensure business needs are met.
• Reviews reports and highlights any high-level trends or performance gaps related to quality, productivity effectiveness, and NPS (Net Promoter Score).    
• Serves as resource support for vendor companies regarding Cox tools and processes to ensure open questions are answered promptly.   

Qualifications:

Minimum:

• HS diploma, GED or relevant work experience 
• 2 or more years of experience required in related field 
• Requires strong knowledge of telecommunications and telephony vendor management experience, experience interacting with senior management and working with large contracts. Excellent written and oral communications skills, ability to work in a team that is successful in influencing others, good organizational and prioritizing skills, advanced knowledge with MS software packages including Excel, Word, PowerPoint and MS Access

Preferred Qualifications

• BS/BA and generally 2-4 years of experience in related field
• Strong knowledge of business software such as Oracle
• Experience coordinating Vendor Management activities

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.