What are the responsibilities and job description for the Patient rep care position at CoxHealth?
Summary
Best in Class Work Environment
- 5x Modern Healthcare Best Places to work
- America’s Greatest Workplaces 2023 Newsweek
- Greatest Workplace for Women 2023, 2024 Newsweek
- Greatest Workplaces for Diversity 2024 Newsweek
- Best Employers for New Grads 2023 Forbes
- Best Employers by State Missouri 2023 Forbes
Benefits
- Robust, fully customizable benefits package including Medical / Vision / Dental and more!
- No cost eCare visits
- Employer-provided mental health services for employees and eligible family members
- Retirement with employer match up to 5%
- Tuition discounts and reimbursement available for continuing your education
- Free and convenient parking
- CoxHealth Fitness Center and Child Care discounts
- Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
Provides 24-hour / day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.
Job Requirements
Education
Required : High School Diploma or Equivalent
Experience
No Previous Experience Required
Skills
Must be able to use computer / software systems, phone system in order to transmit orders.
Markets and represents Home Support in a positive and professional manner at all times.
Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.
Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.
Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.
Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.
Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job.
Practices safety principles in completing job.
Able to communicate the problems / needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels
Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.
Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.
Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.
Licensure / Certification / Registration
Must obtain Class E Driver's License within 30 days of hire
Last updated : 2024-09-13
