What are the responsibilities and job description for the Service bdc position at Coyle Automotive?
The Service Business Development Consultant (BDC) contacts all leads from multiple sources to set service appointments and follow up with customers to ensure an excellent customer experience.
This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.
What You'll Do :
- Manage a high volume of customer inquiries by phone, email, text and chat.
- Respond to Internet Lead Service Requests.
- Ensure quality customer service through professionalism and timely responses.
- Serve as liaison between customers and the service department.
- Assist in generating daily reports and logs as requested by management
- Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.
- Follow up with "No Show" Customers.
- Confirm daily appointments.
- Follow up with all service customers to ensure they are happy with their service experience.
- Meet daily guidelines given regarding set appointments, shows, and outbound calls.
- Contact customers based on current marketing incentives and recommended services for vehicles.
- All other duties as assigned.
What We Expect :
- Accountability We take ownership of our words, actions, results, and commitments.
- Teamwork We are better when we work together.
- Kindness We show compassion and care for others.
- Integrity We are trustworthy, honest, and do what’s right.
- Curiosity We ask questions to seek understanding.
Requirements :
- High School Diploma or equivalent.
- Previous experience with phones or Telemarketing experience in the following fields : automotive, business development, customer service, highly preferable.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client / customer.
- First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, and self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Proficient with Microsoft Word, Excel and Outlook and data entry skills.
What We Offer :
- Competitive pay and bonus plans.
- Comprehensive Medical, Dental, and Life Insurance
- 401k retirement plan.
- Family-oriented workplace culture.
- State-of-the-art Service Equipment
At Coyle Automotive, our employees are our most valuable assets.
We foster a family-owned and operated atmosphere where growth and success are encouraged.
Join us and become a valued member of our team, where you'll have the opportunity to grow in your career and be part of our thriving automotive family.
Last updated : 2024-03-10
