Customer Care Coordinator (Weekdays)

Customer Care Coordinator

Who We Are

At CPT Network Solutions we are the specialists in technical project management. We deliver results for business by overseeing technical projects for installation, repair, and maintenance for Fortune 500 companies in retail, hospitality, healthcare, and finance. From installing phone systems, to setting up cash registers, to repairing sound systems, and more, we provide exceptional customer service in everything we do.

This Role

We need a systems-focused multi-tasker to answer customer calls, enter information into our ticketing system, create work orders, contact vendors, and dispatch technicians. A key part of this role is to ensure all required documentation is accurate and processed in a timely manner.

Must-Haves

• Excellent customer service
• Strong desire to help, with knack for problem solving
• Self-motivated and self-directed
• Team player and sharer of knowledge
• Great communicator: both verbal and written
• Comfortable with negotiation (within given parameters)

Bonus Points

• Associate/Bachelor’s degree
• Related experience (two years ideal)
• Advanced computer skills, specifically Microsoft Teams/Outlook

Location, location, location

Our Maitland, Florida office is conveniently located near I-4 and SR 414. Small yet delightful, we offer a friendly, casual, and hard-working environment. Just 15 minutes from downtown Orlando, we are close to great restaurants and to great restaurants and recreation centers.

Schedule

We cover customer needs around the clock. This shift is to cover Monday through Friday, from 12pm to 9pm Eastern. We are on a hybrid schedule with part of the time in-office, part of the time working from home. Once fully trained, we have an on-call rotation once every 4-6 weeks to provide additional support over the weekend.

Note: Training is held Monday-Friday 9am-5pm Eastern for the first 4-6weeks.

What we offer
At CPT we value integrity. We embrace change and drive efficiency. We are passionate and determined. We support a positive team and family spirit. At CPT everyone makes a difference. To learn more, check us out! www.cptnetworks.com

Salary
Competitive salary based on experience.

Benefits!

• Two weeks paid vacation five sick days
• Retirement plan company match
• Health insurance life insurance disability insurance
• Flexible spending account
• Profit-sharing
• ...and our company culture is the best!

Additionally
CPT Network Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, marital status, veteran status, disability or any other legally protected status.

#Tags
#work #customerservice #customers #team #dispatch #coordinator

Next Steps

1) Shortlisted candidates will receive an invitation to complete video screening questions through Ducknowl (watch your email)

2) Selected candidates will be invited to an interview with hiring managers (this may be in-office or virtual via Teams)

3) Completion of application and assessment before final determination

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Access to sanitizer hybrid work schedule masks welcome

Ability to commute/relocate:

• Maitland, FL 32751: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $38,900 - $49,200