What are the responsibilities and job description for the Customer Service Representative - Distribution Center position at Cracker Barrel?
Overview:
Cracker Barrel is on the search for a Customer Service Lead to join the team at our Distribution Center in Lebanon, TN. In this role, you will p rovide customer service support and issues resolution to the Retail Managers concerning merchandise/product, order shipments, customer orders, and billing information. You will also serve as a liaison between Field Management and the Distribution Center.
Responsibility:
High School diploma and 1-2 years customer service experience.
Strong oral communication skills
Proficient computer skills, including basic Excel
Strong organizational skills
Strong interpersonal skills
Ability to multitask and prioritize
Basic math skills Knowledge of workplace safety practices
Ability to lift 50 pounds and knowledge of proper body mechanics
NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.
Cracker Barrel is on the search for a Customer Service Lead to join the team at our Distribution Center in Lebanon, TN. In this role, you will p rovide customer service support and issues resolution to the Retail Managers concerning merchandise/product, order shipments, customer orders, and billing information. You will also serve as a liaison between Field Management and the Distribution Center.
Responsibility:
- Receives, documents, and logs all calls and emails from stores concerning guest requests, late routes, adding supplies to their weekly order, and any over/short discrepancies. Keys supply orders and/or corrections into Retek, and coordinates most efficient and cost-effective method of shipment with DC team and Logistics. Contacts appropriate personnel concerning product issues and information system issues.
- Documents and coordinates special order shipments request from Home Office depts with Shipping, Logistics, and Administration.
- May assist in preparing UPS shipments and/or picking merchandise for special orders.
High School diploma and 1-2 years customer service experience.
Strong oral communication skills
Proficient computer skills, including basic Excel
Strong organizational skills
Strong interpersonal skills
Ability to multitask and prioritize
Basic math skills Knowledge of workplace safety practices
Ability to lift 50 pounds and knowledge of proper body mechanics
NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our décor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.
Salary : $25,500 - $32,300
customer service representative
BNA Business Center -
Nashville, TN
Call Center Customer Service Representative
Russell Tobin -
Lewisburg, TN
Call Center Customer Service Representative
Dexian -
Lewisburg, TN
