What are the responsibilities and job description for the General Manager position at Cracker Barrel?
Overview:
Ensures long term people & operational success of the unit. Responsible for leadership over the management team and hourly staff. Provides and promotes excellent guest service while delivering on our Mission, the People Promise and our Brand Promise every day.
Responsibility:
Essential Duties and Responsibilities
Experience and Education
Knowledge and Skills
Ensures long term people & operational success of the unit. Responsible for leadership over the management team and hourly staff. Provides and promotes excellent guest service while delivering on our Mission, the People Promise and our Brand Promise every day.
Responsibility:
Essential Duties and Responsibilities
- Responsible for the business performance of the restaurant. Plans and executes methods of increasing sales, achieving targeted costs, and maximizing profit. Supports the long term vision of the company. Develops plans for continuous improvement.
- Ensures proper implementation of all operational policies and procedures. Guarantees consistency of delivering fresh, high quality food that has been prepared in a proper manner. Ensures high standards of quality control, sanitation, health, and safety as established by industry standards and laws.
- Coordinates with management team to ensure optimal operation of the restaurant during all shifts. Schedules staff work hours and ensures that peak dining hours are optimally covered. Maintains appropriate records and reporting as required by Corporate Office.
- Establishes work functions for management team and provides guidance and feedback regarding daily execution of responsibilities. Maintains a diverse and motivated team that will achieve and maintain high standards of operation and exceptional guest experiences.
- Responsible for every aspect of the hiring process for all employees. Retains top talent and promotes a positive team environment by developing team members through ongoing training, modeling, and providing outstanding leadership. Completes and maintains performance reviews and other required personnel records.
- Achieves and maintains a high level of customer service and ensures customer issues are quickly and efficiently resolved. Dedicated to providing the best possible experiences for our guests. Takes responsibility for upholding Cracker Barrel Old Country Store guest satisfaction reputation.
Experience and Education
- High school diploma/GED and 2-5 years store management experience with at least one of those years being with Cracker Barrel; or equivalent combination of education and experience.
- College classes or degree in Business, Hospitality, or related field preferred but not required.
Knowledge and Skills
- In-depth knowledge of restaurant operations.
- Basic knowledge of accounting practices, principles, and profit and loss factors.
- Excellent social intelligence and interpersonal skills.
- Supervisory skills.
- Excellent communication skills.
- Excellent team-building skills
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