Direct Care Staff - 3rd Shift

Craig's Doors is hiring Direct Care Staff for 3rd Shift (11pm - 7am) at our emergency, interim housing program at the Immanuel Lutheran Church (ILC) in Amherst MA. This is a congregate program for adults of any gender who are experiencing homelessness.

Craig’s Doors is a low-barrier, behavior-based, interim housing provider. We believe no one should be denied shelter due to an active substance use disorder. Guests are welcome to stay provided they are able to respect the safety and well-being of everyone at the program site.

In addition to shelter and meals, Craig’s Doors provides case management services to help guests connect to resources such as housing, healthcare, government benefits, veterans assistance, recovery and detox, education and job supports, and resources for those fleeing domestic violence.

Responsibilities

Direct Care Staff monitor the facility and guests to maintain a clean, safe and peaceful environment. This includes:

• Greeting all visitors to the program site and directing them accordingly
• Answering phone, conducting phone intakes of community members seeking placement, and directing messages to appropriate staff
• Monitoring and documenting program activities in the daily log
• Maintaining accurate daily records, including writing shift summaries, and at times, incident reports
• Cleaning and performing site maintenance tasks in accordance with CDC guidelines, including routine cleaning of common areas and high-touch surfaces
• Setting up meal service, making coffee, and re-stocking the snack table
• Providing orientation to new guests and completing intake paperwork
• Conducting regular perimeter checks of facility, inside and outside
• Collecting and disposing of trash as needed
• Completing walk throughs of congregate room at regular intervals to monitor guest well-being and being vigilant of any safety hazards
• De-escalating guest conflicts
• Monitoring guest smoke breaks
• Daily inventory checks, making sure soap and hand sanitizer is regularly filled, that masks, clean blankets, and dining ware are available, and reporting any needs to Program Manager in a timely manner
• Attend routine staff meetings and provide feedback to supervisors

Qualifications

• Able to receive and follow directions
• Demonstrates professionalism, empathy, and discernment in all situations
• Able to work with diverse populations and sensitive to guests' needs and challenges
• Able to problem solve on-the-spot while knowing when to bring in a supervisor
• Uses discretion in the handling of confidential information
• Collaborates with supervisors and fellow staff for the safety and success of the program
• Experience with de-escalation and conflict resolution
• Strong organizational and written skills, familiarity with navigating workplace software programs
• Strong verbal communication and time management skills
• Able to respond to health and safety emergencies and consult with supervisor when needed
• Communicates respectfully with Emergency Responders
• Able to work independently and as a team member
• Certification in First Aid/CPR/AED, bloodborne pathogens, and the use of Narcan. Trainings will be provided by Craig’s Doors if the candidate is not already certified.

The successful candidate will be able to ensure guest adherence to program rules, communicate them in a manner that respects the dignity of all guests, and re-direct guests as needed.

Daily attendance is imperative to maintaining a safe environment and operational continuity. Direct Care Staff must be dependable and either have reliable transportation or live within walking distance of the program site.

Direct Care Staff must report to scheduled shifts during snow emergencies. Failure to do so will be seen as an abandonment of employment.

Knowledge of community resources, a commitment to providing trauma-informed care and dismantling stigmas around homelessness are a plus.

Bilingual/bicultural candidates are encouraged to apply.

Lived expertise is considered a strength at Craig's Doors.

Job Type: Full-time

Salary: $22/hour

Schedule:

• 1st Shift, 7AM to 3PM
• 8 hour shift
• Holidays
• Weekend availability

COVID-19 considerations

• Proof of Covid Vaccination is required upon hiring.
• All staff, volunteers, and guests are expected to adhere to CDC recommended guidelines when they are at any program site. Social distancing and sanitization protocols remain in effect. Protocols may fluctuate between Everyday Strategies or Enhanced Strategies, depending on facility or community spread.

License/Certification

• Driver's License (Preferred)
• First Aid/CPR/AED (Preferred)
• Bloodborne Pathogens (Preferred)
• Use of Narcan (Preferred)

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Amherst, MA 01002: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $22 - $0