What are the responsibilities and job description for the Associate Service Advisor position at Crash Champions?
Champions Do More
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Responsibilities
- Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
- Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
- Finalizing total loss administration.
- Providing personal, trusted service by reviewing the comprehensive repair process with customers.
- This is achieved by:
- Greeting customers by phone or in-person
- Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.
- This is achieved by:
Qualifications
To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:
- Arrive every day, on time, ready to learn
- Commit to 7-9 months for program completion
- Maintain a professional appearance
- Be ambitious
- Observe all areas of the location and ask questions
- Attend calls
- Complete all required training including assignments in CYOU and I-CAR
- Complete tracker once per week through the end of Stage 2
- Write as many estimates as possible
Benefits
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical/Vision/Dental Insurance
- Additional elective benefits
