Director, Operations

Champions Do More

Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided by a powerful principle: Here, We Do More.

It’s the Crash Champions DNA, and it’s the mark of who we are. Above everything, we believe in what we do, and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

POSITION SUMMARY: Crash Champions seeks a Director of Operations to join our growing team! The Director of Operations will oversee operations, financial performance, customer satisfaction, employee relations, training, and leadership development within their assigned territory. The Director of Operations effectively motivates, communicates, models, and removes barriers to enable maximum performance and develop solutions that drive business results.

Responsibilities

Successful Candidates must possess/meet the following: 

1.      Proven Strong Performance: Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.

2.      Leadership Abilities: Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources.

3.      Strategic Thinking: Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence.  

ESSENTIAL FUNCTIONS:

Responsible for the overall leadership and management of assigned territory/market.

• Achieve or exceed company targets and standards for performance and growth.
• Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.
• Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.
• Recruit, manage, and develop employees for future growth within our organization.
• Measures quality standards by performing in-process and final quality checks.
• Facilitates and nurtures relationships with insurance accounts, agents, and customers.
• Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.
• Ensure that the shop is maintained correctly and organized.
• Create and develop new/future leaders.

Qualifications

• Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers
• 10 years of operations experience
• 5 years of people management experience required
• Driven personality, eager to grow, and able to work well under pressure
• Experience using CCC One
• Strong problem-solving skills

Benefits

• Competitive pay
• Weekly Paychecks
• 401K with company match
• Medical/Vision/Dental Insurance
• Additional elective benefits