What are the responsibilities and job description for the Product Manager, Ecommerce position at Crate and Barrel?
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Product Manager, eCommerce.
The Ecommerce Product Manager is accountable for defining and executing a product roadmap in a given area of the digital customer experience, managing delivery within the framework of an agile development team, measuring results, and constantly iterating on improving the customer experience. In addition, this role is the acknowledged expert on Crate and Barrel users and customers, and works to discover and develop digital solutions that meet business goals and stakeholder needs and constraints. This position focuses on Gift Registry.
What you'll do...
- Execute “best in class” in eCommerce product management methodology.
- Lead a defined area or product(s)’ definition and delivery schedule.
- Leverage the team to make sure that delivery is as efficient and predictable as possible.
- Project manage as needed or delegate project management as needed.
- Manage the product backlog and opportunity backlog to consistently innovate and improve the business.
- Establish and conduct continual discovery cycles for the product that maximize customer insight, site data, industry trends, and the full resources of the product team.
- Create and foster a team dynamic that is motivated to improve the customer experience, product scorecard and key performance indicators.
- Support site search optimization, external search engine optimization, and paid search marketing.
- Support the eCommerce site operations team, including all site changes and hosting, to ensure eCommerce growth, profitability and customer satisfaction.
- Identify, evaluate and recommend external vendors to support the Site Management team, where appropriate.
What you'll bring...
- 3 years of eCommerce experience, including product management and external search
- Bachelor’s degree in business or relevant field,
- Certification from the Project Management Institute a plus
- Excellent oral and written communication skills (English),
- Strong analytical and problem solving skills,
- Strong organizational skills, detail-oriented, excellent interpersonal skills,
- Project management skills and the ability to research and coordinate information efficiently, extensive knowledge of B-to-C eCommerce best practices and strategies
