Processor

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture.

A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1 :

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including :
• Medical PPO insurance
• High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental & vision insurance (employee dental coverage 100% company paid)
• Life, AD&D, short and long-term disability insurance (100% company paid)
• 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Consumer Processing team provides financial services to members in a confident and professional manner that assures efficient operations and exceptional service.

The Consumer Processor assertively executes cross selling with members and potential members to increase growth. This position is required to accurately process and fund all lending requests received through virtual and branch teams.

Duties include interviewing, processing lending documents, fraud verification, closing and funding of the loan. Multitasking, working independently, and effective verbal and written communication is required for this position.

A Typical Day

• Assess member loan needs from start to finish, starting with loan types, ancillary product review. Finishing with the closing of the loan and follow up as needed, while following CU1's lending policies and procedures
• Able to discuss loan alternatives, credit criteria, interest rates, and loan documentation in such a manner as to elicit a positive response from member
• Advanced knowledge of Consumer lending products and the ability to discuss Real Estate lending products.
• Build relationships with members by educating them about products and services they could benefit from, helping them achieve their full economic potential
• Have a thorough understanding of the Credit Union's strategic initiatives and align individual performance to achieve those initiatives as well as empower their co-workers to do the same.
• Be a Role Model within their team by showing the CORE values in their daily work performance and team interactions.
• Lead and develop effective and efficient loan processes company wide.
• Accountable for meeting individual sales goals and participating in team goals.
• Attain and keep a high level of member interaction and experience.
• Maintain knowledge of all Credit Union products, services, procedures while staying informed of all policy and procedural changes to share with their team and new hire training.
• Respond to member requests, problems, and complaints, resolving issues, and / or directing them to the appropriate person for specific information and assistance.

Handle complex questions and problems.

• Follow-up calls for all needed documentation and verification
• Screen loan documents to verify properly documented decision and completed paperwork is accurate.
• Accepts empowerment and exercises independent decision-making skills.
• Additional duties / authorities as assigned by manager.
• Promote CU1's core values of Be Great, Be Engaged, Be Open, Be Nice.

What We Look For

High School Diploma or equivalent, some college preferred, or organizational development or related field of study preferred.

Will accept any suitable combination of education, experience, and / or training

Minimum 1 year experience in providing lending services to members to exceed member expectations and help members reach their full economic potential.

Financial industry and loan processing experience is preferred.

• Financial industry and loan processing experience is preferred.
• Must have the ability to learn from instruction as we all independently
• Exceptional communication and collaboration skills with ability to effectively communicate with members, peers and supporting staff in a positive, constructive manner.
• Ability to operate independently and adjust to changes in duties and methods
• Ability to turn loans quickly in a fast-paced environment with high volume while maintaining accuracy and remaining within Credit Union 1's lending policies
• Ability to communicate products and services offered by Credit Union 1 effectively and exceed goals as set to them by Credit Union 1.

Location : 450 E. 22nd St., Lombard, IL 60148

Job Posted by ApplicantPro

Last updated : 2024-10-05