Fraud Strategy - Risk Operations Analyst I

Position Summary   The Fraud Investigation Analyst I will play a key role in helping defend Credit One Bank and its customers against systemic fraud. The Fraud Investigation Analyst will investigate and analyze financial activity that exhibits unusual or high-risk activity to prevent and mitigate fraud, monitor for fraud trends and changing behaviors, and collaborate with the Fraud Prevention Leadership team to design systemic solutions to any risk areas identified through their investigations. The role is specifically focused on analyzing 1st and 3rd Party Fraud Risk within the consumer credit card portfolio.   Essential Job Functions: Monitor for emerging fraud trends within the portfolio, while helping Fraud Prevention leadership improve and automate ongoing monitoring capability Conduct detailed, independent investigations of fraud and suspected fraud incidents, determine ongoing risk for repetition and root cause of the issue, and design solution to mitigate identified risk Conduct phone and written interviews with cardmembers and vendors during investigation to both improve cardmember experience and elicit information relevant to the investigation Partner and collaborate with various business partners such as Fraud Operations and Compliance during the design of risk mitigation solutions and strategies Assist in UAT strategies and development of procedure documentation Assist in Suspicious Activity Reporting (SAR) research and preparation of regulatory filings Position Requirements: 2 years of fraud risk investigative and analytical experience or similar environment Strong problem solving and analytical skills Communication skills to interact with cardmembers, management, and across the organization as needed Drive to propose new ideas/solutions Ability to quickly assimilate and analyze large amounts of information Strong knowledge of Microsoft tool suite (Excel, Word, PowerPoint, Visio) Must be a self-starter with the ability to work independently and in a team setting with minimal supervision and superior time management skill essential Preferred: Bachelor's degree in business or related field Preference will be given to multi-lingual candidates (Spanish preferred) Proficiency in SAS a plus