What are the responsibilities and job description for the Housekeeping Dispatcher position at Crescent Hotels & Resorts LLC?
REPORTS TO: Executive Housekeeper
ESSENTIAL JOB FUNCTIONS:
- Answers telephone calls and processes requests and messages promptly.
- Report room status into property management system.
- Complete other duties as assigned by supervisor to include cross training.
- Dispatch houseperson to deliver requested items.
- Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with the guests.
- Maintain guest request log in property management system.
- Receive and log lost and found items, store in secured location.
- Perform any other job-related duties as assigned.
Experience
Required- 1 year(s): Previous Hotel Housekeeping experience
- Previous Supervisor experience preferred
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
