What are the responsibilities and job description for the Catering Manager - Westin Chicago Northwest position at Crescent Hotels & Resorts?
The Westin Chicago Northwest, located in Itasca, IL, is seeking an experienced Catering Manager looking to advance their career and join one of the industry's top hotel management companies. Managed by Crescent Hotels and Resorts and part of the Marriott family, our associates are offered competitive wages with an industry leading sales incentive program, a full range of benefits as well as access to associate rate discounts at Marriott properties across the globe.
The beautiful Westin Chicago Northwest, located in Itaca, IL, is looking for the right candidate to join our amazing team. This position will be responsible for the solicitation of new accounts as well as maintaining and strengthening relationships with existing accounts.
BENEFITS:
- Growth opportunities!
- Marriott discounts at properties around the world
- Full range of benefits. Including:
- Medical
- Dental
- Vision
- 401K with company match
- Paid time off
- Tuition reimbursement and more!
Responsibilities
- The Catering Sales Manager is responsible for selling, planning, and overseeing events booked at the hotel
- Selling social catering and event only bookings, servicing accounts, developing, and following up on leads for assigned markets
- Negotiates and finalizes contracts and banquet event orders (BEO) by meeting with and/or telephoning clients
- Achieves sales, prospecting and site tour goals
- Planning and detailing each event booked
- Oversight of the entire function
- Anticipates (or reacts to) group problems and provides solutions
- Prepares specialized reports, as needed
- Keeps abreast of budgeted revenue goals and assists in putting together plans and actions or originates and generates business
- Ensures that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering business, is submitted to appropriate departments
- Represents company at trade shows to promote property
- Communicates directly with Executive Chef, Banquets, and Conference Services regarding all changes to set-up and final counts
- During peak social seasons, catering sales manager can expect their work schedule to fluctuate between a Monday - Friday schedule to a Tuesday - Saturday schedule
SKILLS AND ABILITIES:
Extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction. Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy. Presents a professional appearance and manner.
