What are the responsibilities and job description for the Dispatcher - Quakertown, PA position at CRH?
Job ID: 476593
Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.
Summary
A Dispatcher is the point-of-service administrator tasked with meeting and exceeding our customer expectations. This individual will address product questions, sales orders, order tracking, quotes and quality solutions to delivery needs. Sustaining the high-level customer rapport with fast-paced and accurate service levels is key to the success of this position. This position is responsible for dispatching trucks with outbound deliveries and scheduling backhauls as needed, coordinating with sales department, answering phones as needed and maintaining accurate records.
Essential Duties and Responsibilities
- 'A smile our customers can hear over the phone' - A pleasant, professional telephone presence with a clear voice, tone and demeanor is a must
- Prepare invoices, delivery tickets, and related shipping documents
- Experienced accurate data entry and document handling - Categorizing, filing, and maintaining ship ticket copies for audit purposes and file all customer records
- Coordinate deliveries with trucks and customers to ensure delivery time accuracy
- Plan and schedule effective delivery routes and work with trucks to cover loads efficiently
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements/Education/Experience
- Must be able to multi-task with high attention to detail
- Skilled in MS Office Package with intermediate skill in Excel, Word, Outlook, accurate data entry and standard office equipment operations. 10-key experience a plus
- HS diploma or GED or equivalent in related experience required. Intermediate math skills able to calculate pricing, calculate product by volume, weights or measures equations, and calculate percentiles accurately
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Experience with Lawson is preferred
Physical Environment
- May require occasional lifting up to 50 lbs.
- Endure intermittent climbing, bending, stooping, twisting, reaching, pushing and pulling
- Sitting for extended periods of time
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
