What are the responsibilities and job description for the Patient Services Supervisor - UChicago Medicine - Admin position at CRH?
Job Description
The Patient Experience Supervisor is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff performance in the absence of the director and ensure customers' satisfaction. Acts as a liaison between the patient, the Food Service Department, and Nursing Services. Helps train, support, & lead other ambassadors.
LOCATION: The University of Chicago Medical Center, in Chicago, IL
JOB ID: 521966
Job Responsibilities
- Establish relationships with patients and/or family members, frontline nursing and nursing leadership.
- Receive service requests via phone calls, email, and on-line submittals
- Enter daily patient rounds into Vocera
- Visits patients to introduce the services of the Food Service Department.
- Visits patients upon admission to educate on the food ordering process.
- May obtain food preferences/dislikes from patients and/or family members.
- Communicate all patient food needs to the appropriate area of the Food Service Department.
- Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.
- Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.
- Visits with patients daily to assess satisfaction with all food service: including courtesy, quality, and timeliness.
- Implements service recovery interventions where appropriate. Follows up with patients to ensure that their needs have been met.
- Communicates patient-need findings with appropriate members of Support Services leadership team and Nursing.
- Demonstrates good judgment; recognizes and reports errors made in the course of one’s performance and shows accountabilities for all actions.
- Management may revise duties/schedule at any time.
- Flexibility to variable shifts, every other weekend and rotating holiday’s
- Adheres to all established systems and training programs to provide a safe working environment. Complies with all OSHA regulations and other local, state and federal regulations, including HIPAA.
- Maintains compliance with ARAMARK’s standards of operation, client and within ARAMARK’s Business Conduct Policy. Maintains all records and reports necessary to regulations and codes.
- All other duties assigned.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
- One (1) year of call and customer service experience.
- Must be able to interact and possess communication skills with individuals at all levels of organization, as well as clients, vendors, and sub-contractors.
- Attention to detail is required.
- Must possess flexibility towards work assignments and work well with others.
- Must be able to understand and carry out oral and written instructions and to communicate effectively in writing.
- Possess motivation and initiative to perform assigned duties with a minimum of direct supervision.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
