What are the responsibilities and job description for the Senior iBuyEfficient Implementation Specialist position at CRH?
Job Description
The primary role of the Senior iBuyEfficient Implementation Specialist is to set up and train customers to effectively utilize the iBuyEfficient online purchasing system to purchase products from Avendra contracted suppliers while adhering to the client’s rules for system utilization. They are responsible for the successful user adoption of iBuyEfficient for both new and existing customers. This position also participates in Customer Service Support by responding to inquiries regarding products and services available through Avendra.
Position Reports to Director, eCommerce Operations
Job Responsibilities
Primary Responsibilities
• Guides new and existing customers through the iBuyEfficient implementation process
• Conduct iBuyEfficient training via webinar and occasionally during onsite visits
• Collaborate with the eCommerce team to expedite set up and user access to ibuyefficient.com
• Provide customer service support to all Avendra customers; articulate the features and benefits of Avendra programs
o Respond to customer support inquiries for 1-866-AVENDRA, the Customer Service email inboxes and live chat with timeliness and courtesy
o Identify concerns expressed by members
• Provide ongoing system training and support to new and existing customers
• Maximize user adoption through documented plans and actions
• Maintain ongoing knowledge of the iBuyEfficient system other department-approved software utilities
• Process iBuyEfficient setup change request in all required systems (Wrike, iBAU, Client Profile, etc.)
• Quickly identify challenges, resolve concerns from customers, and escalate issues as needed to ensure quick resolution
• In collaboration with the Director of eCommerce Operations, participate in the development of eLearning content and testing curriculum for iBuyEfficient customers
Secondary Responsibilities
• Assist with training and development of new eCommerce Department associates
• Support release of new technology by conducting user acceptance testing and providing the voice of customer feedback
• Promptly notify stakeholders of unit level issues through the established escalation process
• Wrike and eRM: Ensure tasks, hours logged, and progress checklists are updated consistently
• Assist with various company-wide projects
Qualifications
Primary Competencies
• Functional/Technical Skills
• Planning and Organization
• Problem Solving & Analytical Skills
• Effective Written and Oral Communications
• Relationship Building
• Quality & Continuous Improvement
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment. This job operates in a home office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role spends a large of portion of the time visiting customer and/or supplier facilities which could include loading dock and/or warehouse environments.
Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.
Role Requirements
• Excellent oral and written communication skills (Bilingual a plus, such as Spanish)
• Ability to explain technical information to non-technical persons
• Superior training and presentation skills
• Proven analytical skills with attention to detail
• Strong problem resolving skills
• Above average Outlook, Excel and Webinar presentation skills
• Excellent personal organizational and time management skills
• Ability to work independently and as part of a team
• Ability to effectively multitask and prioritize by managing multiple projects and tasks
• Ability to adapt in a rapid growth environment
Overnight Travel Requirements. Type: All modes of transportation, percentage up to 10%, length: 1-2 nights
Years of Relevant Experience. 3-5 years of experience
Education Requirements. BS/BA in relevant field or equivalent years' experience
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
