Information and Referral Specialist

Description

Information & Referral Specialist

Type: Full-Time, 37.5 hours per week

Payrate: $20.15/hr, $1.00/hr language differential for Spanish Speakers

Location: In-Person role at our Renton Call Center. Opportunity to work from home.

Join the Crisis Connections team and be a vital part of our mission to connect people in physical, emotional, and financial crisis to helpful resources. King County 2-1-1, a part of Crisis Connections, is a contact center staffed by Information & Referral Specialists.

If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Information and Referral Specialist position.

King County 2-1-1 is open Monday through Friday, 8 am - 6 pm. Scheduling flexibility within these hours is required.

This is what you’ll be doing:

Information & Referral Specialists are responsible for providing high quality, comprehensive services to King County 2-1-1’s inquirers via phone, email, chat and text.

I&R Specialists assess callers’ needs, perform intake screenings, provide appropriate referrals, are responsible for keeping complete and accurate documentation, and complete other duties and special projects as assigned.

Requirements

We want to hear from you if you have these qualifications and skills:

• English/Spanish bilingual speakers highly encouraged to apply.
• Problem-solvers with a positive attitude and desire to learn and help others!
• Excellent communication skills, including ability to respond to callers with patience, objectivity and without judgement.
• Thrive in a fast-paced environment where attention to detail is crucial.
• Ability to work in a structured setting where punctuality, regular attendance and a positive attitude are essential.
• Contact center background strongly preferred.
• Ability to multi-task using a database while simultaneously providing excellent customer service.
• Comfortable using technology with a demonstrated ability to troubleshoot basic problems.
• Experience with cloud computing, including use of Microsoft 365. Experience navigating and recording information in a database preferred.
• Associates Degree or experience in related field helpful.
• Willingness and ability to work from home after in-person training in Renton.
• *Please note that as a compliance matter, all Crisis Connections employees must be fully vaccinated against COVID-19.

Thriving employees means a thriving mission:

We work hard to embrace diversity and inclusion. We encourage everyone at Crisis Connections to bring their authentic selves to work every day. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

• 100% Employer paid Medical, Dental and Vision Coverage
• Employee Referral Bonus
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• Retirement Plan

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve. We are dedicated to building a diverse workplace, where employees feel a sense of belonging and are valued for their contributions and the unique perspectives they bring.