AR / Collections Specialist

Hartford, CT Office job - not remote Hourly full-time-employee with benefits RESPONSIBILITIES • Consults with customers by telephone or email in attempt to determine the reason for overdue payment or payments by reviewing terms of sales, service, and/or contract with the customer. • Records information about financial status of customers and the status of collection efforts. • Coordinates monthly collection efforts off Accounts Receivable aging and other computerized reports for past due balances. • Reconcile accounts using contracts, invoices, and change orders. • Works closely with other departments to obtain all needed data to collect on delinquent accounts. • Mails reminder letters, important past due, and final demand letters. • Proposes accounts to be written off to bad debt, or sent to third party collections agency, or attorney. • Obtains and mails copies of invoices for customers as requested and issues monthly itemized statements to customers. • Research and process customer claims of invoice payment. • Researches and attempts to collect on charge backs, returns, and bad checks. • Assists in answering accounts receivable phone inquiries and follow ups with customers. • Calls, emails, and/or mails correspondences to customers as necessary in order to update accounts. • Maintains detailed computerized notes of all interactions with customers. • Work with third party collection agency or attorney regarding ongoing collection cases. • Generate weekly reports to verify invoices are sent to customers in a timely manner.