What are the responsibilities and job description for the Lead Retail Associate position at Crooked Hammock Brewery?
Summary of Position:The Lead Retail Associate at Crooked Hammock Brewery is responsible for overseeing the retail department to ensure goals and objectives are met. The Lead Retail Associate is an expert in our product & merchandise offerings on the retail sales floor and will mentor and coach the retail team to achieve success and provide top-notch customer service. The Lead Retail Associate will demonstrate product knowledge & sales floor oversight by interacting with customers to suggest items, provide information, and execute financial transactions for purchases made. This person will lead the retail team to ensure that all policies and procedures are adhered to. Must Enjoy the Ride!
Duties & Responsibilities:
Duties & Responsibilities:
- Mentor and coach retail team and oversee retail operations to ensure smooth processes
- Responsible for all retail sales activities including greeting customers, overseeing the sales floor, suggesting items, lending opinions and providing product information
- Provide a positive shopping experience for our customers by demonstrating outstanding customer service and high-caliber selling skills
- Maintain inventory including receiving and stocking merchandise & product shipments
- Keep the selling floor stocked with merchandise
- Assist with display of merchandise and organizing the sales floor and stock areas
- Manage financial transactions by totalling purchases, processing payments, documenting sales, and processing checks, cash, and store or other credit cards
- Respond to customer inquiries and process customer refunds courteously and professionally
- Maintain a professional attitude with sincerity & enthusiasm reflecting our commitment to our guests
- Develop product knowledge and stay up-to-date with product specs/ changes
- Stay current with promotional events and sales and expand knowledge of products so that customer questions can be properly addressed
- Promote brand loyalty programs and other incentives
- Maintain cleanliness & ensure the sales floor is organized and conducive for an enjoyable shopping experience
- Alert management of potential security issues
- Collaborate with peers, management, and customers to make suggestions for improvements
- Live the brand & be a brand ambassador; make decisions in the best interest of the restaurant every time
- Must Enjoy the Ride!
Qualifications:
- 1-3 years of hospitality or sales experience
- High School Diploma or equivalent required; college degree in marketing/business or related field preferred
- Basic understanding of sales principles and customer service practices
- Must possess eloquent telephone etiquette and strong interpersonal communication skills
- Ability to read, write, and effectively communicate with customers, team and management
- Knowledge of customer and market dynamics
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
- Attention to detail, strong organizational skills, and a self-starter work ethic
- Customer service oriented focus with a passion for hospitality & building relationships with customers
Hours & Pay: We are seeking 20-25 hours a week. This position pays $13-15/hour and awesome perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best - Enjoying the Ride & Celebrating our Tribe!
- Unlimited growth potential with salaried management opportunities
- Travel opportunities like our annual Trip of a Lifetime (last year's winner went to Hawaii!)
- Team events & outings like our recent ski trip to the Poconos!
- Local lifestyle perks like paddleboarding, kayaking, and gym discounts
- Employee appreciation events & seasonal parties
- Professional leadership development and continuous training and learning opportunities
- Mentorship & coaching
- Food, beverage & retail discounts
.... and tons more! We're firm believers in working & playing hard and we want to find people who share that same passion with us, so if that sounds like your kind of vibe, apply to join our team today!
Notice: Employment with La Vida Hospitality or any affiliated companies (Crooked Hammock Brewery, Taco Reho, Big Chill Surf Cantina, Big Chill Beach Club) is “at will”, meaning that employment may be terminated at any time, with or without notice, and with or without cause, by either the employee or the Company.
Notice: Employment with La Vida Hospitality or any affiliated companies (Crooked Hammock Brewery, Taco Reho, Big Chill Surf Cantina, Big Chill Beach Club) is “at will”, meaning that employment may be terminated at any time, with or without notice, and with or without cause, by either the employee or the Company.
Salary : $13 - $0
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