What are the responsibilities and job description for the Service Writer position at Cross Resource Group?
Pay will be dependent upon experience
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
- Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
- Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
- Works with Service Manager to identify and execute continuous process improvements
- Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Actively coaches, develops and helps employees grow their capabilities
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Ensure that company's reputation and image in the community is consistent with company Core Values
Benefits include:
- Competitive Salary plus bonus
- 401K Match
- Health Benefits
- Paid Holidays and Paid Time Off
Requirements
Experience, Education, Skills and Knowledge:
1 years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet based functions
Ability to write and speak effectively to individuals and groups
Ability to effectively lead a team and hold people accountable
Familiar with Farm and Ag Equipment and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends as needed
Excellent customer service skills
High School Diploma or equivalent experience
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
Ability to commute/relocate:
- Navasota, TX: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Service Advising: 2 years (Required)
- Service Department: 1 year (Required)
Work Location: One location
Salary : $15 - $20
