Desktop Support Administrator

Description

SUMMARY

The Desktop Support Administrator I is responsible for adjusting, monitoring, troubleshooting, and maintaining the overall efficient operation of CrossLink Professional Tax Solutions, LLC’s IT systems. This position also attends to the desktops and provide technical support for employees.

PRIMARY RESPONSIBILITIES

• Provide IT Helpdesk support by opening and completing helpdesk tickets.
• Setup, maintain and manage the user accounts. Includes new hires and exits.
• Keep inventory, build new desktop systems, and maintain existing desktop systems.
• Setup and maintain Shoretel phones and manage the Active Directory user accounts.
• Provide new employee introduction to IT.
• Support remote desktop users.
• Update and maintain software desktop systems.
• Deploy and troubleshoot software programs and provide update support.
• Conduct printer maintenance and troubleshooting as required.
• Support all departments as needed to meet goals.
• Support and provide solutions to employees regarding their IT needs.
• Work with third-party vendors as needed for troubleshooting or implementations.
• Other duties as assigned.

Requirements

 KNOWLEDGE AND SKILL REQUIREMENTS 

1. 1 year of desktop support experience or equivalent internship/work experience. 
2. Proven experience with desktop hardware installation and maintenance, Microsoft Office applications, and working in a mixed operating system environment.
3. Basic network troubleshooting skills.
4. Basic knowledge and troubleshooting of Windows 10 or greater.
5. Basic knowledge and troubleshooting of MacOS 10 or greater a plus.
6. Effectively communicate issues and resolutions to all levels of the organization.
7. Ability to maintain confidentiality with sensitive customer and internal information.
8. Excellent interpersonal and written/oral communication skills.
9. Ability to work well in a team environment.

PHYSICAL REQUIREMENTS

1. Must be able to lift 50 lbs., sit for a long time, stand, walk, bend, reach, lift, and type.
2. Must  be able to operate a computer and a mouse, write, and file documents.
3. Position s in a regular office environment and requires extensive usage of a computer.