Resource RN

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime.

The Resource Nurse is an essential part of the collaborative patient care team that supports an exceptional patient experience. This position is focused on providing support to the full clinic, including other nurses, versus being paired with a physician. Resource Nurses are empowered to practice and contribute throughout the care experience. At its core, the Resource Nurse provides direct patient care while demonstrating servant leadership, leading clinic-wide huddles and leveraging our interdisciplinary approach to integrated care. The Resource Nurse promotes a level of care that goes beyond industry standards and strives for excellence at every step.

• Performs evidence-based nursing care and patient education
• Performs care management by connecting patients with specialists and following up to ensure patients are getting the care they need
• Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to RN Team
• Assists in resolving member concerns or issues, involving the Practice Leader, as appropriate
• Provides general triage services to walk-ins and over the phone, supporting and relieving other nurses. Assesses patient’s needs, consults with providers when needed and directs appropriate care
• Utilizes population management tools to ensure patients receive optimal care based on industry-wide recommendations
• Provides phlebotomy services, performs in-house laboratory tests and works with the provider to determine how and when to send out specialty labs
• Screens for vaccine-preventable diseases and administers primary care and travel-related immunizations
• Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider
• Complies with all policies, procedures, and protocols of the practice, including performing specific care under standing orders
• Provides occasional on-site care at client-sponsored events such as flu clinics and biometric screenings

• Participates in quality improvement programs to ensure the practice is performing efficiently and in accordance with Crossover’s policies
• Demonstrates proficiency in the use of healthcare analytic tools, systems, and analysis
• Participates in implementation of new health technologies, products, services, and programs that establish the XO Medical Group as a recognized thought leader for employer-based health care and lifestyle medicine programs
• Manages population health programs and clinic outreach initiatives
• Serves as a resource to other nurses and the care team, and participate in the training and on-boading of new nurses
• Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis
• Contributes to reporting requirements related to incident reporting and compliance

Required Qualifications

• Graduate from an accredited school of nursing
• Minimum 3 years of clinical experience
• Current Registered Nurse license in the state you are practicing
• Current BLS ( Basic Life Support) certification

Preferred Qualifications

• Bachelor of Science Degree in Nursing (BSN)
• 1 year of Crossover Health experience as a nurse
• Outpatient care and urgent care experience
• Knowledge of Apple and Google-based technology or client technologies such as Microsoft or HP
• Passion for delivering a best-in-class patient care experience in an integrated patient-centered primary care model
• Creative, flexible and easily adapts to changing priorities
• Energetic, takes initiative and able to work in a team environment as well as autonomously when needed
• Embraces new ways of delivering healthcare

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Physical Setting:

• Clinic
• Outpatient

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Work Location: One location