What are the responsibilities and job description for the Retail Loan Operations Associate position at Crossroads Bank?
J ob Summary:
The primary responsibility of the Retail Loan Operations Associate is to manage the Bank’s retail loan imaging process and perform ancillary processing and operational tasks related to consumer and mortgage loan functions.
Culture:
Crossroads Bank is a growing community bank in the markets it serves, with an emphasis on customer relationships, community involvement, and employee satisfaction. Our current customers and employees notice a difference.
Major Duties:
- Manage and perform the retail loan file imaging process
- Assemble retail loan files after origination
- Perform post-payoff loan file breakdowns and releases
- Answer retail loan servicing customer calls
- Assist in insurance processing
- Assist with or serve as a backup to many unique processes within the loan operations department
- Serve as backup/overflow for retail loan processing (consumer installment and HELOCs)
- Serve as backup/overflow for retail loan post-closing quality control
- Attend meetings and educational events to obtain information and in turn train others
- Maintain a sufficient understanding of and adhere to regulatory compliance requirements as applicable, including BSA/OFAC
- Other duties and projects as assigned by supervisor
Qualifications:
- High school diploma or equivalent
- Experience in the lending industry preferred
- A college degree in a relevant field of study preferred
The Ideal Candidate Will Have:
- An understanding of and experience with retail loans
- Experience with banking software and other technology applications
- Strong analytical, communication, critical thinking, and organization skills
- Detail-oriented tendencies.
Physical Qualifications:
- Be able to lift and/or carry up to 50 lbs. as needed
- Be able to sit or stand for extended periods of time
Salary : $31,400 - $39,700
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