Administrative Support Assistant

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

For the health and safety of the workforce, Crowell & Moring LLP is requiring that all prospective employees present proof that they are fully-vaccinated and—if eligible—boosted against COVID-19, or seek a reasonable accommodation for religious or medical reasons, prior to their first day of employment. Prospective employees who are fully-vaccinated but not yet eligible for a booster shot will be required to obtain a booster within one week of eligibility as a condition of continued employment. “Crowell & Moring LLP is an equal opportunity employer. Crowell & Moring LLP will engage in the interactive process with candidates who are unable to be vaccinated and/or boosted due to a sincerely held religious belief or medical reasons and explore what, if any, reasonable accommodations Crowell & Moring is able to offer.”

Job Summary

The Administrative Support Assistant is accountable for providing entry-level administrative support and customer service to the Client Service Secretaries in order to meet critical deadlines within established guidelines.

Job Responsibilities

• Greets callers and provides assistance as needed.
• Receives and screens telephone calls in a manner consistent with office policy and attorney preference. Provides telephone assistance and replies to incoming requests through a team d-list.
• Inputs, edits, and finalizes attorney time into timekeeping system.
• Prepares travel and expense reimbursements for submission to Accounting Department. Returns all original receipts to requestor.
• Prepares check requests and processes attorney invoices.
• Prepares New Client/New Matter forms.
• Inputs and updates business contacts in Outlook and firm database.
• Assists with print, scan and copy jobs as assigned.
• Creates and assembles binders, including creating table of contents.
• Performs mail merge and coordinates large client mailings and distributions.
• Transcribes audio tapes and/or digital files.
• Proofreads documents to ensure accuracy of copy, grammar, punctuation, and correct formatting. Arranges for return of work to requestor.
• Coordinates travel arrangements by securing air, hotel and car reservations for attorneys as assigned.
• Coordinates conferences, meetings, appointments, and preparation of materials.
• Sets up all conference rooms for internal meetings, orders food items, and keeps kitchens and common areas stocked with items ordered.
• Enters visitor names into OfficePass Visitor Management System.
• Maintains electronic filing systems in compliance with firm guidelines and office policy to ensure accurate and efficient retrieval of data.
• Coordinates projects with secretaries, service departments, and outside vendors, as appropriate.
• Maintains a log of all work performed using Track-It.
• Maintains a log of all deliveries.
• Performs other duties as assigned by management.

Knowledge, Skills and Abilities

• Demonstrates basic knowledge of MS suite of products such as Word, Excel, PowerPoint and Outlook.
• Knowledge of Elite, InTapp, Interaction, and ChromeRiver a plus.
• Ability to exercise sound judgment and discretion as well as perform routine and non-routine tasks with care, attention to detail, and efficiency.
• Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload.
• Ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors, and external contacts.
• Must possess a thorough command of the English language, including excellent spelling, grammar and punctuation.
• Ability to provide quality client service to both internal and external contacts, regarding non-legal matters of a routine nature.
• Must possess the interpersonal skills necessary to communicate information with tact and courtesy as well as follow instructions effectively from a diverse group of clients, attorneys and staff.
• Ability to accurately type a minimum of 50 words per minute.
• Basic knowledge of standard office equipment including copy, fax and scanning machines.
• Ability to work overtime hours as requested.
• Ability to safely lift, move and carry items without assistance, weighing up to 25 lbs.

Education

The position requires a High School Diploma or GED. AA/BA/BS degree or equivalent specialized training a plus.

Experience

The position requires one (1) year of office experience. Legal administrative experience a plus.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.