Contract Coordinator

Company overview

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of more than $110 billion.

Position Title - Contract Coordinator (S2)

Position Summary

Manage the coordination and expediting of contract processes by identifying available opportunities and recommending alternative solutions to our customers through understanding of document routing, approval, and execution processes and the rights, obligations, and financial terms of agreements. Establish and foster improved teammate and customer experiences and relationships that result in maximizing revenue streams.

Essential Job Functions

• Partner with internal departments to improve processes that better serve our mission and promote customer information and retention.
• Prepare and administer correspondence, standard form contract agreements, and/or other document deliverables.
• Ensure contract review, approval, and execution are compliant and in accordance with business guidelines.
• Prepare, organize, and maintain information supporting the monitoring of contract status, analysis, and compliance to facilitate timely delivery, execution, and commencement.
• Initiate proactive communications pertaining to contractual terms and conditions including things such as financial implications, renewal options, and termination requirements.
• Facilitate resolution of customer issues associated to document deliverables, execution, and document repository activities, managing the involvement of multiple internal and external partners.
• Monitor and revise forecast routinely to ensure deliverable and revenue impacts reflected are accurate at various levels of the Company.
• Engage internal and external departments to streamline and improve processes, focusing on customer service excellence and resource management efficiencies.
• Provide support for customer-specific projects and initiatives and advise on trends such as agreements pending information, aging agreements outstanding for signature, execution, etc.
• Provide support to the overall department, including management of centralized mailbox, troubleshooting problems, determining source, and providing recommended actions and/or training.
• Aide in resolution of conditions and barriers to allow for contract progression and provide guidance and route challenging customer issues for resolution.

Education/Certifications

• High school diploma or equivalent
• Bachelor’s degree or equivalent experience preferred

Experience/Minimum Requirements

• Minimum of three (3) years experience in contract administration, customer service/sales, financial analysis, and/or accounting

Competencies

Customer Focus

• Independently anticipates and meets customer needs.
  • Forecasts even subtle changes in customer priorities and expectations; makes regular efforts to adjust approach to ensure needs are always met.
• Follows up with customers to ensure problems are solved.
  • Maintains open channels of communication with customers; ensures that problems have been resolved to customers’ full satisfaction.

Collaborates

• Shares information with others so there are no surprises.
  • Ensures that stakeholders remain well informed and that surprises are eliminated.
• Involves others as appropriate to accomplish individual and group goals.
  • Identifies and enlists a wide variety of stakeholders who can add value to team outcomes.

Communicates Effectively

• Clear, concise, and professional in communication.
  • Conveys information clearly, concisely, and professionally.
• Is clear and thorough in reports, documentation, and other written information.
  • Creates rich documents and reports that skillfully and completely deliver the necessary information to stakeholders.

Ensures Accountability

• Takes ownership of own work.
  • Readily takes ownership of challenging or difficult tasks; admits problems quickly and seeks to drive improvement.
• Follows through on commitments.
• Has a reputation for always delivering on commitments, even in difficult circumstances.

Self-Development

• Takes initiative to practice and apply new knowledge and skills.
  • Demonstrates a strong commitment to development by regularly practicing and applying knowledge and skills; is quick to share new learning with others.
• Seeks additional job responsibilities to broaden skills.
  • Takes initiative to broaden skills through additional job responsibilities and challenging assignments.

Other Skills/Abilities

• Notary Public (e-notary)
• Contract law and interpretation
• Sales or negotiation skills
• Project Management
• Analysis and reporting skills
• Resourceful, creative and results-oriented thinker
• Ability to see the “big picture” for organizational success
• Ability to influence without having direct or indirect organizational control
• Proficient knowledge and computer skills with ERP/BPM systems
• Microsoft Office Suite

Organizational Relationship

Reports to: Manager, Contract Development

Title(s) of direct reports (if applicable): N/A

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. During COVID19 conditions, this role will work remotely to mitigate risk. This position will require 5% travel when conditions allow.

Additional Information: