Guest Service Agent Part Time

Guest Service Agent

Compass45 is looking for a Guest Service Agent to join our team at the Crowne Plaza Aire in Bloomington, MN. We strive as a TEAM to provide our guests with the highest quality of customer service experience. We are looking for a GSA who is passionate about hospitality and has the enthusiasm and skill to help make this happen. If you know you have what it takes to be a successful GSA, we’d love to hear from you.

What can Compass45 Bring to you?

· Travel the world - Hotel discounts worldwide!

· 401(k) retirement plan with company match

· Paid Time Off

· Dental, Health, and Vision Insurance

· Competitive Pay

Status: Full – Time, Hourly, Non-Exempt

Reports to: Front Office Manager

General Purpose

Builds a first impression for the guests by providing punctual, courteous, and efficient handling of requests, including check-in and checkout, cashier registers, and answering calls.

Job Requirements

· Prioritize and organize work

· Work cohesively with co-workers as part of a team

· Work with minimal supervision

· Greet customers in a friendly and sincere manner

· Checking guests in and out in a professional manner

· Complete the registration process working with a computer system

· Count money accurately and handle cash, cards, checks, and vouchers, vigilantly

· Provide concierge services

· Transmit and receive messages using a telephone

· Provide satisfactory overall customer service

· Be of assistance to the Bellperson/Shuttle Driver

· Respond to guest inquiries and in a timely, friendly, and efficient manner

· Provide or obtain accurate information

· Other duties as assigned by management

· Availability for flexible scheduling

· Communicate in the English language

Responsibilities

· Greet and welcome guests upon arrival

· Assist guests with check-in and check-out processes

· Provide information about hotel facilities, services, and local attractions

· Answer phone calls and respond to guest inquiries

· Handle guest complaints or concerns in a professional and timely manner

· Process payments and maintain accurate records

· Collaborate with other hotel departments to ensure guest satisfaction

· Maintain a clean and organized front desk area

· Previous experience in customer service or hospitality is preferred

· Excellent communication and interpersonal skills

· Proficient in using phone systems and computer software

· Strong problem-solving abilities

· Ability to multitask and prioritize tasks effectively

Physical Environment

· Must be able to lift at least 50 pounds

· Must be able to push/pull up to 100 pounds occasionally

· Must be able to stand and exert well-placed mobility for up to 8 hours

· Must be able to kneel, squat, bend, stoop, and twist to perform job duties

· Adequately communicate with guests, management, and co-workers

Compass45 and Kaeding Management Group, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. Compass45 and Kaeding Management Group is proud to be an equal-opportunity workplace and is an affirmative action employer.

Hotel, Hospitality, Front desk, 1st shift, 2nd shift, discounts, training, time off, paid vacation, free, raise, competitive salary .

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person

Salary : $18 - $19