Claims – Senior Specialist, Surety Bond Claims - Any C&F Office Location or Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Approaching $4 billion in written premium as of 2021, C&F enjoys a financial strength rating of "A" (Excellent) by A.M. Best. C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people - 3000 employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards. C&F is part of Fairfax Financial Holdings, a global organization with $23.8 billion in revenue as of 2021. For more information about Crum & Forster, please visit our website: http://www.cfins.com.

Job Description

Claims – Senior Specialist, Surety Bond Claims

Crum & Forster is looking for a self-starter who enjoys being a key part of a dynamic claims team.  The Claims Specialist will manage an assigned pending of various types of contract and commercial surety bond claims. The Claims Specialist will work closely with the bond underwriting division to assist underwriters on taking appropriate action on the bonded programs, and will operate under appropriate levels of supervision and within established authority.  The position will report directly to the assigned Manager and may be located remotely or in any C&F office location.

What you will do:

• Adjust contract and commercial surety bond claims by receiving claim assignments, communicating with claimants and principals, investigating claims, analyzing documentation, understanding coverage under the bonds,  evaluating exposure, setting reserves,  making payments, and asserting indemnification rights.
• Evaluate the appropriate method and extent of investigation for each claim.
• Review underwriting files and bond and indemnity agreements.
• Communicate promptly to claimants and bonded principal/indemnitors.  
• Analyze claim, verify applicability of coverage, and evaluate exposure on a variety of bond types in various jurisdictions.
• Draft appropriate position letters to claimants and/or principal and indemnitors, when necessary.
• Work with principals and indemnitors to promptly resolve claims under their duty to indemnify the Surety and make formal indemnification demands on principals and indemnitors, when necessary. 
• Manage litigated claims toward a prompt and reasonable resolution.
• Appropriately manage, direct and budget outside counsel and consultants. 
• Consult with management at all levels of the claims department to strategize and make recommendations where assistance and consultation is needed on claims exceeding assigned authority.
• Prepare reports, document claim files, review and manage outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserving, and maintain a timely diary for each assigned claim.
• Assess recovery potential and collaborate with outside recovery firms to coordinate salvage.
• Provide superior customer service to policyholders and external vendors and agents during entirety of the claims handling process.
• Complete special projects and tasks, as assigned.

What you will bring to C&F:

• Minimum of three years’ experience handling surety claims.
• Bachelor's degree required (Juris Doctorate degree a plus).
• Excellent verbal and written communication skills and the ability to interact with claimants, principals, underwriters, attorneys, consultants, and all levels of management are essential.
• Solid time management skills to prioritize and manage workload and time sensitive issues regarding coverage, liability, damage evaluations, and timely resolutions.
• Strong negotiation skills and the ability to work independently.
• Obtain and maintain required state adjuster licenses.
• Proficiency in the Microsoft Office suite of programs and claims handling software.
• Occasional travel is required.

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What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.