What are the responsibilities and job description for the Assistant Manager position at Crumbl Cookies?
Job Description:
We are looking for an experienced assistant manager to help the district manager in directing daily business operations. The assistant general manager should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The Assistant Manager must be able to competently perform duties in the absence of the General/District Manager.
To be a successful Assistant Manager, you should eagerly participate in educational and training opportunities. The Assistant Manager must be able to motivate and positively influence staff, especially during times of low morale. A top candidate for this position must have strong leadership and organizational skills. The Assistant Manager should be firm, but also approachable.
Requirements:
- Great interpersonal and communication skills
- Strong problem-solving abilities.
- Good observation skills.
- An ability to deliver constructive criticism.
- An ability to identify weaknesses and provide coaching where necessary.
- Must have at least 2 years previous experience as Assistant Manager
- ServeSafe Manager Certification Strongly Preferred
Responsibilities:
Operational Management
- Manage Labor Costs: Monitor and control labor costs to ensure efficient staffing and maximize profitability without compromising service quality.
- Project Sales & Success Metrics: Analyze sales data to project future sales and set daily, weekly, and monthly performance goals. Track progress and implement strategies to meet or exceed these goals.
- Scheduling: Create and manage staff schedules, ensuring optimal coverage during peak hours while keeping labor costs aligned with sales projections.
- Truck Orders & Inventory Management: Oversee inventory levels, placing and receiving truck orders on time, ensuring that all necessary products and supplies are adequately stocked.
Team Leadership
- Staff Management & Delegation: Delegate daily tasks to team members, ensuring that operations run smoothly and efficiently. Supervise staff to ensure productivity and adherence to company policies.
- Nurturing Positive Relationships: Foster a positive work environment by building strong relationships with staff, motivating them, and maintaining high team morale.
- Training & Development: Coach team members, providing ongoing feedback and support, while setting a good example through strong leadership.
Customer Experience & Community Engagement
- Catering Orders: Manage catering orders from start to finish, ensuring smooth operations and exceptional customer service for large-scale orders.
- Community Outreach: Engage in community outreach efforts, identifying opportunities for local partnerships, events, and collaborations to enhance SweetWell's presence and contribute to the community.
- Market Research: Conduct research on competitors and market trends to help identify opportunities for growth, innovation, and enhanced customer experience.
Support District Manager
- Cooperating with the District Manager: Collaborate closely with the District Manager on business strategies, project planning, and staff management to ensure seamless operations.
- Addressing Issues: Proactively address any operational or staff-related issues, ensuring they are resolved in a timely and effective manner.
Compliance & Policy Adherence
- Company Policy Enforcement: Ensure all team members comply with company policies, safety protocols, and operational procedures.
- Merchandise Control: Oversee the management of merchandise, including tracking sales and preventing loss or damage.
It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.
Salary : $37,000 - $39,000
