What are the responsibilities and job description for the Shift Lead position at Crumbl Cookies?
We are looking for a results driven Shift Lead to be responsible for the overall shift management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Shift Lead responsibilities may include supervising bakers and other staff while continuing to produce on the floor. Food service industry experience in fast paced, customer focused food service environment is highly desired.
Requirements:
· Previous leadership experience preferred
· Notable communication skills
· An eye for detail and accuracy
· Reliable with high integrity and a strong work ethic
· A team player
· Professional appearance and attitude
· Computer literacy
· Proactive organizational skills
· Ability to keep a positive attitude in a fast-paced environment
· Must be able to work a consistent schedule of 35 hours or more per week (including weekends)
· Must have reliable transportation
· Must be 20 years or older
Responsibilities & Expectations:
· Oversight of all stations while on shift – knowledge of the flow of each station – know how each station should run their flow and keep up to best possible standards/metrics
· Assist Managers in keeping store metrics at company benchmarks
· Ensuring adherence of all bakers to corporate/company standards – includes uniforms, appropriate dressing techniques, mixing techniques, corporate policies, etc.
· Communication w/ GM – includes weekly meetings, daily game planning, staff issues, etc.
· Constructively Reprimanding and writing up bakers when necessary and appropriate
· Handle customer service issues, complaints and issuing of refunds
· Trouble shooting tech and door dash issues
· Assist managers and implementing new processes or corporate updates
Benefits:
· Full benefits for Full Time Employees
· Tips
· Sampling Cookies, Employee Discounts
· Flexible Scheduling
Crumbl is a tech-centered cookie store with a scratch open kitchen concept. We produce and bake fresh cookies from scratch every day and sell them directly to our customers fast, fresh, and warm. We would love for you to consider being a part of our baking, mixing and customer service team! We strive to produce great customer service and quality while being a very clean store.
Salary : $12 - $15
