What are the responsibilities and job description for the Customer Service Representative- Insurance position at CSC?
Customer Service Representative - Business License Insurance
Wilmington, Delaware
Monday - Friday, 9 am - 6 pm
The Business License Team manages business license portfolios for customers ranging in size from small businesses to Fortune 500 clients across more than 100,000 U.S. jurisdictions, keeping them legally compliant. Being part of the Business License Team is exciting because you are empowered to be creative and innovative. This is a fast-growing department within CSC. Many customers have yet to explore this service offering, which means this team will continue to grow for years to come.
This team is successful when the customers are happy, meaning all client licenses are filed accurately and on time, preventing late fees or other penalties. A winning day is one in which all team members leave knowing that tasks associated with filings are progressing as they should, and all customers are informed of the status.
People who are successful on this team want to help solve problems and identify areas for improvement within the department, have experience in customer service relationship management, are strong communicators and collaborators, and are technically savvy. Our top performers are those who are able to remain positive and rise to meet any challenge with tenacity and agility. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.
Some of the things you’ll be doing:
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Manage customer portfolios
- Organize the workflow to meet customers’ time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Research, analyze, review, and process legal documents
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
- Previous experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
- Insurance experience a plus
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