Consultant ii

Remote, South Africa, Global

Hi, I’m Zandile Vanqa, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first.

While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake.

Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.

Channel the power of YOU as the next Full-Time Business Consultant II at CSG.

Who Will Love This Job

• A hybrid you excel when you can choose your work style - remote, in-office, or a combination of both
• A strategist you have a consulting mindset that allows others to contribute and work toward a shared vision
• A collaborator you love to work on projects that have functional workflows
• A producer you're comfortable quickly switching context and adapting
• An empath you know how to connect and communicate with different audiences worldwide

What You'll Do

• You will report to the Regional Director of Solution Delivery to contribute towards the use of product and industry knowledge to assist customers in solving business problems and transforming their operational and business processes
• You will gather technical requirements and perform technical gap analyses
• Assist customers in refining and communicating customer requirements for enhancements and issue resolution
• You will partner with the customer to obtain customer reference data and track the completeness of customer reference data, following up with the relevant party to ensure the pending reference data is received
• You will support data migration
• You will track business processes, document important requirements, details, and solutions, and communicate status to internal and client teams
• You will resolve reference data escalation issues with the relevant parties

You should have

Channel the power of YOU and apply to discover if we're a match.

• Bachelor's degree in Computer Science, Information Technology, Engineering or Business or equivalent experience
• Proficient in English in a business environment
• 5 years of experience as a business or software consultant in the telecommunications domain
• Experience with an integrated BSS solution and several products within the portfolio
• Experience with customer engagements and project management responsibilities

Perks & Benefits

• Work from home, in-office, or hybrid
• Emotional and mental well-being support
• Education assistance
• Learn more about the perks and benefits when you talk to your recruiter

Our Story

For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary.

As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries.

Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle.

You'll find CSGers exercising this choice at most of our locations worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish.

We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity.

That's just who we are. If not us, then who?

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Location(s) :

ZA.National.Remote, France Remote, Ireland Remote, Lebanon Remote, Morocco Remote, Poland Remote, Portugal Remote, Saudi Arabia Remote, South Africa Remote, Spain Remote, Sweden Remote, United Arab Emirates Remote, United Kingdom Remote

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Last updated : 2024-09-03