After-Hours Maintenance

AFTER-HOURS MAINTENANCE TECH - METRO-DETROIT AREA

CSI SUPPORT & DEVELOPMENT SERVICES

VOTED A DETROIT FREE PRESS TOP WORKPLACE multiple years is a great reason to consider joining our team!   

CSI Support & Development is a mission-driven non-profit organization that develops, acquires, and manages quality, affordable senior housing. We own and manage 60 properties nationwide and believe wholeheartedly in preserving affordable housing for seniors and providing unique opportunities for our resident members. Our corporate culture is the result of our core values (cooperation, education, excellence, integrity, respect, and volunteerism). CSI is a well-established organization (75 years old) with a progressive approach. For more information about us, visit www.csi.coop.

The After-Hours Maintenance Technician (AMT) will be a reliable, trustworthy person who lives onsite (the company pays 75% of rent), to respond to emergencies. The selected applicant must be able to think quickly and remain calm under pressure. To communicate effectively, the AMT position requires excellent interpersonal skills and the ability to talk with co-op members seeking their assistance

Essential Functions

• Provide excellent customer service
• Adhere to all company service and operating standards
• Assess the level of priority for each call received
• Identify the appropriate departments, vehicles, and personnel to dispatch to scenes
• Dispatch medical, police, fire, and search and rescue first-responders as appropriate
• Provide pre-arrival instructions to callers
• Snow removal and general grounds maintenance
• Light cleaning of community bathrooms and other duties as instructed by immediate supervisor

Competencies

• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
• Communication skills: ERP’s must be good listeners and be able to communicate with members, employees, and third-party organizations.
• Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.

Physical Demands

• Stand for long periods of time.
• Walk or run for long periods of time.
• Bend or twist their body.
• Repeat the same movements.
• Kneel, stoop, crouch, or crawl.

Required education and experience

• High school diploma or its equivalent
• Ability to work in a physically demanding job that may include walking and standing for long periods of time
• Ability to remain calm under pressure
• Commitment to following all protocols and procedures
• Commitment to building and maintaining professional relationships with co-op members
• Outstanding verbal communication skills and strong written communication skills

Work environment

An Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor.

Physical Demands

The Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently. 

Affirmative Action/EEO Statement

CSI is an Equal Opportunity Employer