What are the responsibilities and job description for the Service Advisor position at CSM Companies, Inc?
Wisconsin Kenworth is seeking a talented individual to take on our Service Advisor (2nd Shift) role at our Milwaukee location! This position is ideal for someone who has the ability to work in a dealership environment, sufficient computer skills, and excellent communication skills. This is a great opportunity to join a high performing team within a growing and successful dealer group!
The approximate hours for this position are Monday - Friday 2:00 PM - 10:30 PM with rotating Saturdays
Responsibilities:
- Create a positive initial contact with service customers
- Ensure that all service phone calls are handled professionally and expediently
- Work closely with shop foremen to schedule service repairs
- Perform additional duties as required by the Service Manager
- Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
- Open work orders
- Discuss service issues with customer and create an accurate description of customer's service problems and requests
- Determine method of payment and explain payment requirements to customer before work commences
- Maintain communication with customer as necessary during the repair process
- Maintain complete knowledge of OEM and vendor warranties
- Close repair orders
- Ability to work in a dealership environment with frequent exposure to weather elements
- Willingness and ability to work up to 12 hours per day as required
- Ability to sell service work
- Ability to work with customers in a variety of situations
- Good writing and communication skills
- Sufficient computer skills
- Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis
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