What are the responsibilities and job description for the Customer Service Representative position at CSW, Inc.?
OBJECTIVE: To attain the highest possible level of customer service and sales support which results in customer confidence, goodwill and lasting business relationships.
RESPONSIBILITY AND AUTHORITY: Reporting to the Customer Service Manager, this full-time, hourly, staff position is responsible for all sales support services. Coordinating the processing of orders with customers and sales. Authority for making decisions within the scope of said position is limited by established procedures and by directives of the Customer Service Manager and/or senior management.
SPECIFIC DUTIES:
1. Initiates orders as directed by customers and/or sales reps. This includes obtaining all necessary information, in the most timely, professional manner as it relates to order accuracy and completeness.
2. Reviews any incoming orders from sales and/or other customer service reps for accuracy and completeness.
3. Prepares accurate estimates and price quotes as required.
4. Follow-up with customers and/or sales reps regarding their orders and any other questions, concerns or issues.
5. Prepare necessary correspondence such as reports, emails, faxes, letters, etc. as required.
6. Coordinates and communicates with Customer Service Manager all issues involving delivery dates, special deliveries and/or priority of orders.
7. Work with customers, sales and production to assure that the customer is fully benefiting from the products and services offered by CSW, Inc. and that any additional needs they have are being met.
8. Performs other related duties as assigned by Customer Service Manager and/or senior management.
REQUIREMENTS:
1. High school diploma or equivalent with at least three years of solid office customer service experience.
2. Minimum of two years experience in the printing industry is strongly recommended.
3. Professional, highly-motivated team player mentality with a high-level of aptitude, ability to multi-task and excellent time management.
4. Proficient in Microsoft Word, Excel and Outlook.
5. The ability to use tact and diplomacy when dealing with customers and coworkers.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Sylvania, OH 43560: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $18
