CTDI is a large scale logistics repair and engineering company that services the country’s largest telecommunications and cable providers. CTDI has over 7,000 FT US Employees in over 58 world class US Operations. CTDI also has a global footprint with more than 16,500 employees worldwide.
The Quality Supervisor is responsible for ensuring consistent quality of production by enforcing solid automated quality practices and systems, validating those processes and providing documentation. The person in this role assists in identifying and driving process and product improvements.
Identify and institute corrective action investigations, determining root causes and defining corrective/preventive action measures.
Interface with customer quality representatives concerning problems with quality assurance and assure that effective corrective action is implemented, including conducting internal and external audits and validation reports of CAR’s implemented.
Support safety processes, requirements and culture.
Support the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process and maintaining quality System.
Report to Quality Manager on quality issues, trends and losses. Managing monthly KPI reports for branch.
Manage and conduct monthly Safety meetings and monthly audits and inspections of equipment.
Manage and drive 5S housekeeping audits and reports.
Drive Quality Management systems in QMS, CAR’s, Calibrations and EDOCS creation of team member’s profiles.
Performing internal audits.
Prepare quality control reports including data analysis, and maintain metric capture programs, trending activities and implementing the QC plan.
Assuring products and processes meet required customer and internal quality standards and requirements for the branch.
Maintain a Quality System meeting customer and registration system requirements.
Conduct training to meet company and audit requirements
Identify process and product deficiencies and research improvements.
Perform calibrations as required, and maintain records.
Set up and participate in QATs and meetings.
Manage Temp service providers records for new and archived employees within our Edocs system.
Keep information updated in the Quality Management Systems (QMS)
Train/assist employees in department procedures and performance expectations.
Motivate production/quality performances and document deficiencies.