Parts Specialist Lead

The Parts Specialist Lead is responsible for front line customer service in a variety of parts and service areas and for assisting the Service Department in identifying, acquiring, and invoicing all parts to work orders.  Responsibilities include parts research, sourcing, data entry, and various administrative duties, all while maintaining a high level of customer service.  

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors parts sales representative daily quote activity to ensure follow up to open quotes as performed each afternoon for quotes given that day.
• Provides training for all parts people on sales products and knowledge of our Company.
• Develops and implements follow up on sales programs for marketing various items (i.e., pallet jacks, electric walkies, etc.)
• Develops sales programs for specific competitive truck users to sell Unisource and various other alternate parts at competitive pricing.
• Develops sales programs for road service force to sell targeted lift truck parts and allied products.
• Manages stock order; Reviews stock order of non-Hyster items (Ottawa, Linde, CAT, & TVH. Etc.)
• Monitors management reports daily
• Manages obsolescence and consignment inventories
• Research and process customer orders
• Files parts warranties
• Processes vendor returns/credits
• Processes service department requests for parts
• Manages physical inventories twice a year
• Approves invoices for processing
• Conducts annual performance reviews for parts sales representatives.
• Recruits and trains new parts sales representatives in all phases of the parts department.
• Keeps record of parts in stock and parts issued to customers
• Manages Truck Stock Replenishment for Technicians.
• Prepares budget estimate for parts
• Manage POD Stock, Consignments, Lockers, etc.

Education and/or Experience

• High school degree or equivalent
• 3-5 years of experience in parts environment, with focus on customer service/support highly preferred
• Must have ability to identify/source replacement parts (OEM or parts that are comparable to OEM supplied components).
• Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Driving is an essential function of this position and a current valid driver’s license must be maintained at all times.
• Must be able to operate a forklift. Training and assistance in obtaining certification will be provided if needed.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is frequently required to sit. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.