What are the responsibilities and job description for the Clinical Communications Applications Analyst position at CTG?
Clinical Communications Applications Analyst
United States
Healthcare IT
Feb 21, 2023Post Date
23200335Requisition #
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CTG is seeking a remote Clinical Communications Analyst for a long-term legacy project as this large client is moving to Epic!
Project Duration:18 months initial
Project Location:Remote (CST)
Job Title:Cerner Clinical Communications Analyst
Description:Full-time (consulting position)
Join CTG, a Certified Best Place to Work Company!
Responsibilities:
CTG is seeking an experienced Clinical Communications analyst to provide remote application support for Telmedic, Stryker Vocera Edge and other applications as needed.
Job responsibilities will include:
• Provide application support services for clinical communications applications and other 3rd party systems as assigned
• Answer “how to” questions regarding use of the application, and provide best practice recommendations
• Complete new user and provider provisioning
• Triage and resolve break/fix issues assigned to the support team through communication with department staff (and vendor if necessary) to identify root cause and implement the best possible solution, in accordance with client SLAs
• Contact the vendors as needed, tracking all vendor tickets to completion
• Analyze requests for new/updated documentation build, and make recommendations related to best practices
• Follow client’s documented Demand Management process to obtain approval for requested application changes
• Participate in new clinic build and onboarding as assigned
• Build changes in the test domain, work with user to complete testing, and move to production according to the client’s change control process.
• Provide support for projects and other special application initiatives
• Monitor interfaces and troubleshoot issues and errors on the application side of the interface
• Test integration points with other systems as needed
• Utilize the ticket management system to track issue status and work efforts
• Participate in 24x7 call rotation
Required Skills:
Strong understanding of clinical communications hardware and software support needs
3 years’ experience in Vocera Edge (aka PatientTouch), Tiger Text, and other similar software packages
To be considered for this opportunity, please apply directly or email your resume todallas.becerra@ctg.com
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
- Job Function: Application Management & Support
- Education Level: Bachelor's Degree (±16 years)
- Work Remote: Yes
- Travel: No
United States
Healthcare IT
Feb 21, 2023Post Date
23200335Requisition #
Apply for JobShare this JobSign Up for Job Alerts
CTG is seeking a remote Clinical Communications Analyst for a long-term legacy project as this large client is moving to Epic!
Project Duration:18 months initial
Project Location:Remote (CST)
Job Title:Cerner Clinical Communications Analyst
Description:Full-time (consulting position)
Join CTG, a Certified Best Place to Work Company!
Responsibilities:
CTG is seeking an experienced Clinical Communications analyst to provide remote application support for Telmedic, Stryker Vocera Edge and other applications as needed.
Job responsibilities will include:
• Provide application support services for clinical communications applications and other 3rd party systems as assigned
• Answer “how to” questions regarding use of the application, and provide best practice recommendations
• Complete new user and provider provisioning
• Triage and resolve break/fix issues assigned to the support team through communication with department staff (and vendor if necessary) to identify root cause and implement the best possible solution, in accordance with client SLAs
• Contact the vendors as needed, tracking all vendor tickets to completion
• Analyze requests for new/updated documentation build, and make recommendations related to best practices
• Follow client’s documented Demand Management process to obtain approval for requested application changes
• Participate in new clinic build and onboarding as assigned
• Build changes in the test domain, work with user to complete testing, and move to production according to the client’s change control process.
• Provide support for projects and other special application initiatives
• Monitor interfaces and troubleshoot issues and errors on the application side of the interface
• Test integration points with other systems as needed
• Utilize the ticket management system to track issue status and work efforts
• Participate in 24x7 call rotation
Required Skills:
Strong understanding of clinical communications hardware and software support needs
3 years’ experience in Vocera Edge (aka PatientTouch), Tiger Text, and other similar software packages
To be considered for this opportunity, please apply directly or email your resume todallas.becerra@ctg.com
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
- Job Function: Application Management & Support
- Education Level: Bachelor's Degree (±16 years)
- Work Remote: Yes
- Travel: No
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