What are the responsibilities and job description for the Endpoint Coordinator position at CTG?
CTG is seeking to fill an Endpoint Coordinator opening for our client in Rochester, MN.
Location: Rochester, MN
Duration: 12 months
Overview:
Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment.
Duties:
- Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on company campuses.
- Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.
- Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.
- Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and/or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
- Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
- Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
Education & Experience:
- High School/GED with 4 years of experience in project coordination, order fulfillment, or customer service role,
- Or Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role.
- Or Bachelor's degree and excellent computer troubleshooting and problem solving skills.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Laura Dominguez at 716-887-7203 or Laura.Dominguez@ctg.com. Kindly forward this to any other interested parties. Thank you!
