What are the responsibilities and job description for the Field Service Technician position at CTG?
CTG is looking for a Field Service Technician to join their client's team in the Atlanta, GA area. This position requires travel around the Atlanta area.
Duration- Contract (W2) to PERM
Location- Atlanta, GA area (required travel in that area)
**Vehicle provided, and training provided**
**Training will be for approximately 4 months and will require traveling to Pittsburgh, PA for onsite training there several times**
Purpose: To provide customers with on-site equipment service for the portfolio of Radiology equipment including preventive maintenance, emergency service and installation support service.
The position is also responsible for ensuring the highest levels of customer satisfaction while achieving Radiology business objectives. Willingness to acquire and use sales skills.
Key Tasks:
- Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation.
- Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment.
- Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations
- Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment.
- Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales.
- Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities.
- Complete work orders accurately to ensure customer billing aligns with company policies.
- Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.
- Ensure all proprietary information is safe guarded from personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.
Key Working Relationships:
- End User customers
- HealthCare facility and support personnel to include doctors, administrators, purchasing agents, dealers, etc.
- Sales, Clinical Support, Service Marketing and Customer Service
- U.S. Service Operations team including: Technical Assistance Center, Service Support, Technical and Field operations, Service Specialists, and Engagement Management
- Service Repair Center
Qualification & Competencies:
- Associates degree is preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline. Also qualified are candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience.
- Prior work experience in hospital setting or with customer service is preferred
- Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment
- Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities.
- Strong verbal and written competencies
- Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software
- Ability to travel within assigned territory and nationally (including overnight and extended time periods depending on territory assignment and training requirements)
- Must hold a current, valid, and unrestricted driver's license.
- Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
- Physical requirements: able to lift and/or push over 30 pounds, able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
