Family and Community Liaison

The Family and Community Liaison position emphasizes the Adverse Childhood Experiences prevention program to reduce risk factors while providing long-term support by linking families with coordinated community resources to help them become re-housed and self-sufficient. This role works primarily with parents to determine program service eligibility.

Required qualifications:

• Have at least a bachelor’s degree in Family Studies, Social Work or a related field and one year experience with family case management or other relevant education, experience or training.
• Bilingual English / Spanish fluency.
• Sensitivity to cultural, language, and socioeconomic differences.
• Have previous experience working with homeless, low-income, or at-risk populations.
• Be able to relate and communicate effectively with a broad, diverse population that includes fellow staff, parents, and children.
• Be able to collaborate and work as a team member on behalf of the agency and for the families.
• Have interpersonal skills such as tact, warmth, and sensitivity.
• Have administrative skills such as organization and attention to detail.
• Have basic word processing, data entry, and internet skills.
• Meet the New Mexico Child Care licensing requirements regarding criminal records background check, hold a valid driver’s license, have car insurance, and be able to travel within the city limits.
• Be able to provide educational transcripts.
• Understand mandated reporting for suspected child abuse or neglect.
• Have a TB test (per childcare licensing requirements).
• Be able to lift 40 lbs.

Preferred qualifications:

• Social work licensure (LSW, LMSW, LCSW, etc.).
• Trauma informed training/certification.
• Knowledge of local resources.

Responsibilities include, but are not limited to:

• Carry a family caseload of up to 30 families depending upon enrollment.
• Conduct Adverse Childhood Experience (ACEs) screening within 45 days of enrollment.
• Conduct social determinant of health screening (SDOH) withing 45 days of services.
• Conduct AAPI pre- and post-test with all families.
• Conduct Family Success Plan (FSP) with each family.
• Provide and track appropriate referrals to address risks within ACEs.
• Provide appropriate resources and referrals to link families with a continuum of care to secure housing, food, clothing, transportation, childcare and health care.
• Ensure all data in recorded and entered for each client.
• Provide the agency with accurate statistical information about the services and clients the agency serves through regular reporting of data.
• Utilize electronic record system to record all behavioral health documentation.
• Develop strong relationships with other community service agencies for the purpose of networking, referrals, and support of the families this agency serves.
• Participate in monthly meetings with early childhood, family support specialist, and data management staff to compare case notes and compare data.
• Participate in monthly outreach meetings.
• Schedule and meet with each family once a week to monitor and review family progress toward goal completion.
• Meet with direct supervisor at a minimum of two times a month to review work performance and discuss any issues or concerns.
• Provide thorough, regular communication with agency team members through informal conversation.
• Attend training workshops and conferences that will benefit the agency or meet personal training needs. Sharing information learned with the agency as appropriate.
• Treat all family members (adults and children) with dignity and respect.
• Other duties as assigned related to Family Support Services.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Albuquerque, NM 87102: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person