IT Support Technical Lead - Level 3

Why Cultivate?

Cultivate IT is an IT Managed Services Provider (MSP) based in Amarillo, Tx. We exist to find the best solution to technology needs and create peace of mind for our clients and our team.

If you’re looking for a career with a purpose—keep reading.

We’re not looking for a robot. We’re looking for the best—the best talent, the best attitude, the best fit. 

So how do we find the best? Some key ingredients include leadership based on biblical values that really cares about people, a thorough interview process, team members who strive for excellence, and a common mission to help people. We hire great team members to keep our company strong and the environment enjoyable. We value creativity, compassion, mentorship, teamwork, honesty, and community among other things.

Are you ready to work with the best of the best and grow with us? 

We are looking for an IT Support Technical Lead who is humble, hungry, and smart. The perfect candidate must have a servant attitude, excellent troubleshooting skills, and a desire for learning. We support multiple client environments working on devices that operate on Windows, MacOS, Linux, and mobile operating systems, while looking for ways to improve and automate processes throughout the company and our clients organizations. 

You will have opportunities to expand your skills and knowledge in new areas and technologies. We all love to have a pet project and share awesome technology with the team using our development hardware or learn how to build something new on testing hardware! Other than rare projects that require after-hours work, you won’t be expected to work overtime and travel will be minimal. Each technician takes a week on call for emergencies (which rarely happen). We work hard (and quite possibly drink too much coffee) for eight hours, then we go home and spend time connecting with our families. 

We’re looking for someone with the right mix of:

• 5 years of IT support experience

• Lives in or near Amarillo Tx 

• A strong passion for excellence and efficiency (we LOVE automation) 

• Enterprise Windows OS, Linux server support experience

• Azure, Azure, Azure, and a lot of Azure

• Azure AD / Microsoft 365 High level administration

• Systems and Processes Standardization Acumen 

• Software defined everything experience

• VMware vSphere, Hyper-V (Windows Failover Clustering)

• Active Directory administration with GPO

• Visio diagramming

• Enterprise Firewall and network (focus on HA)

• Disaster Recovery applications and scenarios

• Experience scripting with PowerShell or similar languages

• Advanced knowledge of DHCP, DNS, TCP/IP and IP routing

• Experience with RMM platforms and remote support

• Excellent troubleshooting skills

• Experience with Microsoft Deployment Toolkit, FOG, CloneZilla, DRBL

• Experience supporting applications such as Microsoft Office 365 and G Suite

• Good organizational skills and the ability to multitask in a fast-paced environment

• Effective oral communication skills

• Comfortable with documenting troubleshooting steps

• Read and follow order of operations and procedure documentation

If this is you, write a top-notch cover letter stating why we should choose you for this role! 

We protect our culture and care about our work environment. Our leadership really communicates and listens! Because of that, we offer perks and benefits such as . . .

• SIMPLEira match up to 3%

• HSA match: $1200 a year

• Medical PPO

• Dental/Vision

• Life

• In building gym with 24/hr access

• Flexible work hours

• PTO

• Donut Friday

• Ongoing personal and professional development training

• Core values that promote work-life balance, excellence in the ordinary, and a self-employed mentality

• Working with amazing people in a culture where we recognize each other’s wins and celebrate together as often as we can with Holiday parties, games of darts, and impromptu happy hour.

This position is not a job, it’s a calling with a purpose to belong to a team that loves doing great work together! 

Is it you we’re looking for? Apply now.

EOE/M/F/Vet/Disabled