Care Concierge

Description

Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000 clinicians serve more than 1,500 senior living community partners across 33 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the health care system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

Summary

The Care Concierge (CC) role plays a crucial part in achieving Curana Health’s mission to improve the health, happiness, and dignity of our senior living residents. The Care Concierge will often have the single most interactions with our patients and their family members in the community. Patients should know their CCs on a first name basis and create a tremendous relationship with them.  CCs perform various administrative duties that empower their care team to operate at the top of their license(s). The patient/family experience should be directly correlated with the strength and success of this role. We strive for exceptional care, experience, and communication.

Job Duties and Expectations

Facility Engagement

• Coordinate and attend facility and Curana Health educational/social events.
• Act as community liaison between key stakeholders (nursing, sales, wellness, and leadership)
• Be attentive to the needs of the facility and communicate back to the team.

Patient Engagement

• Coordinate care between (specialists, therapy, home health, and other ancillary services)
• Assist with front desk duties including appointment management, scheduling, and other related duties.
• Monthly outreach with residents/family to assess needs and coordinate care consistent with provider’s plan of care.

Clinic Setup and Design

• Assist with clinic set up and design within Curana Health specs.
• Ensure proper collateral and supplies are ordered in a timely manner.

Clinical Functions

• Greet each patient, family member, and staff member with a smile.
• Curana will train you to be able to take vital signs, room patients, and help get them ready for their visit.
• Serve as backup to Medical Assistant in Curana Health Clinic.

Qualifications

• High School Diploma or equivalent
• Experience in the senior living setting strongly preferred
• Outgoing individual who loves interacting with people
• Organized and effective communicator
• Concierge or hospitality experience a plus
• Experience as a medical assistant, activities coordinator, social worker, or LPN a plus 
• Proficient in Microsoft Office
• Positive attitude and strong interpersonal skills
• Passionate about helping others
• Highly organized
• Willingness to learn and be a part of something great

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.   

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment. 

Qualifications