IT Support Specialist (Washington, DC)

What we're looking for:

Job Description:

The IT Support Specialist will be responsible for managing first and second line support for end users. Overall responsibilities include but not limited to the following:

• Installing new computers/laptops and peripherals
• Troubleshooting Windows operating systems
• Configuring and or repairing existing computer setups
• Perform routine desktop maintenance as well as refurbishing client equipment
• Data Entry, answer calls for support as needed
• Monitor and operate various computer systems in support of end users
• Providing computer operations and support while working with the likelihood of frequent interruptions, multiple priorities, deadlines, inquiries, and peak workloads.
• Troubleshoot and document applicable repair solutions for various systems
• Troubleshoot problems with and without SOPs; develop new SOPs as needed
• Collaborate with internal teams or vendors to execute projects
• Diagnose network issues; engage external parts after initial triaging as needed
• Monitor and ensure good operating condition of company network
• Enforce IT department policies in the company as needed
• Other duties as assigned

Required Skills:

• 2 – 4 years experience with tech support in a fast paced environment.
• Support of Windows desktops/laptops, Chrombooks, AppleMac/iMacs. 
• Experience working with Microsoft Office and Gsuite.
• Experience in user administration, provisioning, and deprovisioning.
• Networking fundamentals - ability to resolve simple issues and engage experts for complex issues after initial trage.
• Strong familiarity and experience testing, configuring, and implementing various mobile solutions
• Knowledge of various mobile technologies and operating systems (iOS, Android).
• Apply diagnostic techniques to identify, investigate cause, and resolve support issues from end-users (device hardware, software, and connectivity issues).
• Support IT during high severity operational incidents.
• Some travel may be required for servicing users in other locations.

Basic Qualifications:

• High School diploma or GED equivalent
• 2 years of experience in two or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
• 2 years of experience troubleshooting skills in a multi-user high availability environment
• 2 years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• 2 years of experience in PC repair, troubleshooting, deployment, and liquidation
• 2 years IT experience with client, server, and network service delivery

Preferred Qualifications:

• Bachelor’s degree in Computer science or IT related field.
• Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience
• Cisco CCNA or CCNP certification
• Experience in Linux, Microsoft, and network systems administration
• Strong troubleshooting skills of very complex systems
• Ability to explain complex IT concepts in simple terms
• Excellent written and verbal communication skills
• Ability to handle multiple projects

About us

Curative is a leader in on-demand public health service programs and healthcare delivery infrastructure. From rapid, mass COVID-19 testing sites to mobile vaccination sites, Curative partners with communities to strengthen public health services with turn-key programs, easy-to-access experiences, and scalable infrastructure, keeping people everywhere safe, healthy, and informed.

Co-founded by CEO Fred Turner and powered by a team of world-leading doctors, scientists, engineers, and health industry experts, Curative began focusing on COVID-19 testing in early March 2020 upon realizing the urgent need to scale COVID-19 test production in the United States. With a network of over 15,000 sites across over 20 states and three CLIA-certified, high-complexity laboratories, Curative and its managed medical entities have provided millions of COVID-19 tests and COVID-19 vaccines.

Beyond COVID-19, Curative is using its unique healthcare delivery expertise to reimagine the way we deliver and experience healthcare in America. We're working on creating an entirely new, vertically integrated healthcare offering that will improve individual and community health while utilizing society's limited healthcare resources more effectively and efficiently. For more details on Curative, please visit curative.com and follow on Facebook, Instagram, and Twitter.

Safety

At Curative, your safety is our priority. Our working environments comply with current CDC recommendations. Curative provides personal protective equipment (PPE), including breathable medical coveralls, face shields, N95 masks, and gloves. You will never touch anyone coming for a test but you may be interacting with them.

As a company that focuses on ending the COVID-19 pandemic, we have a responsibility to ensure the safety of our staff and communities. We require that all Curative employees and third-party contractors show proof of vaccination against COVID-19 within two weeks of their start date. 

Curative Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  Please contact us with any questions or comments about your personal information, our third-party disclosure practices, or your consent choices at: info@curative.com or by writing us at: