What are the responsibilities and job description for the ARCS Coordinator position at Curion?
ARCS Coordinator-Clark, NJ (Remote Possibilities)
At Curion, we are embarking on a period of great transition and growth driven by increased efficiency and productivity. To establish ourselves as the provider of choice for sensory and consumer product testing, we are seeking an ARCs Coordinator who is a problem solver and enjoys working on multiple projects.
In this role, you will collaborate with the Survey Programmer and Program Logistics Manager to program online surveys dedicated to customized projects for beauty and personal care categories. This is an exciting opportunity to leverage your programming and problem-solving skills as you support a partnership between Curion and our client.
Responsibilities
- Programs screeners, consumers surveys and pilot studies in ARCs
- Schedules reminders in ARCS
- Monitors recruitment and manages quotas
- Updates participant participation in executed studies and processes incentive payments
- Supports and executes panel development, maintenance, and engagement activities
- Manages a busy consumer inbox, responding to panelist inquiries in a timely and professional manner
- Identifies and clearly explains problems, tasks, and procedures and share knowledge and experiences with other staff
- Plans time effectively so that production deadlines are met in spite of changing specifications
- Ability to work under pressure from many conflicting sources
- Listens to others effectively; be proactive, initiate communication as needed
- Any other tasks and projects as assigned by management
Qualifications - Required
- Post-secondary education or the equivalent of related job experience
- 1 year(s) of prior survey programming and panel management system experience required
- Proficient in Microsoft Office products
- Knowledge survey programming and panel management systems ARCS or similar (Qualtrics, Decipher, Confirmit, etc.)
- Strong project and task management skills
- Proven communication skills (written and verbal)
- Strong problem solving and critical thinking skill
- Natural technical aptitude and curiosity
- Detail-oriented, committed to quality, ability to check own work
- Ability to clearly and independently communicate with other departments
- Ability to work independently and as part of a team
- Ability to handle multiple projects while maintaining a high level of accuracy
Qualifications – Preferred
- Experience in market research and/or sensory research experience a plus
- Knowledge of Salesforce, SQL, Excel, SPSS a plus
- Demonstrated ability and inclination to learn new technological platforms and tools independently with minimal guidance
Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
About the company
Curion provides world-class quantitative and qualitative product insights. Applying proven industry-leading, innovative methods to service over 65% of Global 100 companies, Curion works with its clients to determine not only what products consumers like but why they are liked and how. As a result, Curion clients mitigate the risk of marketplace failure by ensuring that only products of quality and character will be introduced to the market, providing repeatable delight to their consumers. Curion accomplishes this with its disruptive methods and approaches, state-of-the-art facilities, and world-class data insights. In 2021 alone, Curion tested more than 150,000 consumers across its Atlanta, Boston, Chicago, Dallas, New York, and San Francisco metropolitan-area consumer centers
Job Type: Full-time