Brand Trainer

Current Media Group, LLC is seeking Brand Trainer for our Call Center Companies.

 Who Is Current Media Group

 Current Media Group LLC, is a multi-brand direct marketing company with more than 13,000 products and millions of customers. Yet the company still retains its friendly family feeling. Our products are sold directly to consumers who enjoy keeping in touch with their family and friends.

 Why Join Current Media Group 

 At Current Media Group, our most valuable resource is our team members. We are proud that as we have grown, our company continues to maintain its friendly, family feeling because we have built an environment where employees feel welcomed, valued, and creative. Our commitment to keeping a warm, positive work environment encourages employees to bring out the best in each other. 

Responsibilities:

·         Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.

·         Preparing procedures and policies regarding sales techniques and appropriate agent conduct.

·         Providing appropriate customer service training for new agents.

·         Scheduling and conducting training sessions on various call center topics to prepare and support new employees.

·         Training experienced employees in new or updated call center procedures to improve their performance.

·         Provide refresher training for current employees on customer service tactics and best practices.

·         Provide “up training” for current employees in reference to new products/software systems/processes and procedures.

·         Work with the PCI compliance manager to provide the most updated information in relation to the PCI compliance process.

·         Observing the daily operations of call center employees and identifying any areas of improvement and making relevant suggestions to improve training based on these observations.

·         Responsible for the yearly PCI compliance update (this may mean training new information or simply providing a refresher and then having the employees sign the document)

·         Storing the PCI compliance documents in the pre-determined place specified by the PCI compliance manager.

Qualifications:

·         Prefer 1 years’ experience in customer service training.

·         Must have good listening skills and be able to effectively communicate with customers, call center and management in writing and verbally.

·         Ability to work efficiently and effectively in a multi-task customer service environment.

·         Must be able to read and write legibly as well as speak and communicate fluently in English.

·         Basic computer proficiency, particularly with Microsoft applications as well as web-based applications.