Sr Facility Operation Manager

Job Title

Sr Facility Operation Manager

Job Description Summary

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and could have at least one or more employee reporting into it. The Senior Facilities Operation Manager has responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives of the client. The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Senior Facilities Operations Manager also has responsibility for the financial and KPI performance of the business plan within the respective portfolio.

Job Description

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
 

• Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied
• Ensure compliance with O&M standards and manage internal and external audits.
• Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client stakeholders
• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded
• Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward
• Develop and maintain relationships with facility team leaders driving the operational and strategic goals
• Lead and support the organization to develop a proactive approach to:
  • Drive continuous improvement philosophy and culture throughout the organization
  • Monitor vendor performance and manage key contract relationships
  • Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements
  • Identify and recommend remedial actions and process changes
  • Ensure all required policies and procedures are adopted and used on site
  • Ensure all works are competently completed
  • Comply with legislative, environmental, health and safety requirements
  • Minimize risk to the business
• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property
• Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry
• Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards
• Develop, mentor and coach staff to achieve organizational sustainability and career growth
• Participate, facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct
• Ensure regulatory compliance and effective management of risk and liability for both C&W and client
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• This position is site-based and no hybrid or remote work allowed
   

KEY COMPETENCIES
 

Communication Proficiency (oral and written) Technical Proficiency Problem Solving/Analysis Customer Focus Financial Management Leadership Relationship Management Team Orientation Vendor Management Multi-Tasking
 

IMPORTANT EDUCATION
 

• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
   

IMPORTANT EXPERIENCE
 

• Minimum of 8-10 years of facility management experience with at least 6 years at the level of Facility Manager
• Experience in leasing, construction, engineering and all facets of property operation and building management
• Experience with human resource and performance management processes
• Experience with critical system environments preferred
• CMMS/Work Order Management experience preferred
• Knowledge of MEP System operations and repair
• Proficient in MSOffice
  
  ADDITIONAL ELIGIBILITY QUALIFICATIONS
   
• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
• Proficient in understanding management agreements and contract language
• Ability to read and understand construction specifications, blueprints, and single line diagrams
• Skilled in Building Management Systems maintenance and monitoring
• Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
   

WORK ENVIRONMENT
 

• This job operates in a professional office environment. This role requires onsite presence and available for afterhours and weekend work as required.  Due to the size of the property and building, it requires lots of walking and standing. May be required to travel outside between properties in varying weather conditions.
   

PHYSICAL DEMANDS
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction. Climb ladders and walk on uneven grounds.
 

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
 

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.