Customer Relations Support Photo Specialist (VASR)

Join Our Team Today!!

Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a Customer Relations Support (Photo) Specialist in the Ft. Worth, TX area.

This is an entry-level, field service position that is critical to our business. They provide support on multiple projects with a focus on merchandising, sales & marketing support, equipment exchange, customer training, product and site aesthetics, and project-related services. We count on our team to provide quality services to all CES customers.

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Bene*fits and Perks:

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Flexible Schedule; Monday thru Friday (nights and weekends are very rare)

• Company paid vehicle provided

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Comprehensive insurance offerings including Health, Dental and Vision; Employee Assistance Program; 401(k) matching program

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Company Provided Cell Phone

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Company Credit Card

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Paid ST/LT disability

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Paid Life Insurance Policy

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PTO

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You will have the opportunity to join a team of service representatives who provide best in class levels of customer service by: *

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Traveling to multiple customer locations on a daily basis

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Interacting with customer’s employees, their management personnel and their customers daily

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Adhering to program directives as communicated by the client and management

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Scheduling customer visits ensuring that projects and visit goals are completed timely

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Providing Sales and Marketing Support to customer

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Providing customer training as required

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Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

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Evaluating equipment condition

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Conducting site surveys and audits

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Utilizing a phone application ticketing system to record daily activities

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Interacting and working with internal field representatives

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Maintaining a professional appearance based on Company policy

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Requirements*
COVID-19 Vaccination:

Qualified candidates for this position may require COVID-19 testing, vaccination, or other screenings mandated by the customer.

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The successful candidate will have the following qualifications: *

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Prior experience in retail, merchandising, field service, or customer service preferred

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The ability to relate to customers in a professional and courteous manner

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Excellent written, verbal and listening skills

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Excellent time-management skills

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Ability to perform timely and accurate reporting

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The ability to travel extensively (occasional overnight stays)

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Possess basic computer, mobile device, and web-based applications skills

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Technical aptitude

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The ability to maintain excellent attendance and adherence to assigned work schedules

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The ability to lift up to 50lbs several times during the day

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Requirements: *

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High School Diploma or GED (formal training/technical school courses a plus)

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Prior field maintenance experience (a plus)

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Demonstrate good technical aptitude

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Basic Computer and Mathematical Skills

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Ability to adapt to ever-changing environments and work assignments

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Excellent driving record

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Benefits*
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Job Type: Full-time

Pay: $15.00 per hour