Technical Support Engineer

Company Description

We seek extraordinarily capable and committed people to help shape and develop our Company. We offer competitive benefits to all levels of employees and provide free shuttles to and from nearby BART and Caltrain stations. If this seems like an exciting role, then apply today! 

We design, develop, manufacture, and market medical instruments used in dermatology for advanced energy-based medical aesthetic solutions. Founded in 1998, the corporate headquarters for the Company is located in Brisbane, CA (just outside of San Francisco) and we are proud to manufacture all of our systems and accessories at our headquarters.

Please visit www.cutera.com for more information about Cutera.

Job Description

Position Overview:

As a Technical Support Engineer at Cutera's headquarters in San Francisco, you will play a crucial role in ensuring the seamless operation of our medical and aesthetic laser systems while also providing training to our global field service operations. This position requires a strong technical background, excellent written communication skills, and the ability to work collaboratively within a dynamic team.

Key Responsibilities:

• Provide technical support and guidance to customers via phone, email, and on-site visits to resolve technical issues related to our laser or aesthetic devices.
• Collaborate with field service engineers to diagnose and resolve complex technical problems efficiently.
• Develop and maintain service manuals, service bulletins, and engineering change orders (ECO) to document product specifications and procedures.
• Create and update training curricula, agendas, presentations, and materials for internal and external training programs.
• Conduct training sessions for field service engineers, and commercial and internal teams to ensure comprehensive product knowledge and installation, preventive maintenance, troubleshooting skill, and process. 
• Serve as the lead trainer for global field service operations, delivering training sessions across North America and internationally.
• Collaborate with the R&D and product development teams to provide feedback on product improvements and enhancements based on customer feedback.
• Assist in managing spare parts inventory and logistics to ensure timely availability of components.
• Maintain accurate and detailed records of technical support interactions and solutions
• Update and keep accurate records of field service activities and parts used.

Qualifications

• Bachelor's or Associate degree with at least 2 years of college education in a related field (Engineering, Electronics, or equivalent), or a background in Biomedical Engineering.
• Minimum of 3 years of experience in a technical support, field service engineering, or depot service engineering role within the medical or aesthetic laser industry.
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues effectively.
• Proficiency in using technical documentation software and tools.
• Excellent written communication skills to create service manuals, service bulletins, and training materials.
• Ability to lift at least 60 pounds.
• Exceptional interpersonal skills and the ability to work effectively in a team environment.
• Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
• Strong commitment to customer satisfaction and providing exceptional service.
• Availability to work on-site at our San Francisco office from Monday to Friday.
• Willingness to travel internationally to conduct training sessions for global field service operations.

Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting:

Annual base salary: $85,000 - $100,000

The actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based. We reserve the option to pay above this range for the exemplary experience or higher education. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

If you are ready to become part of our spectacular, growing, and FUN company, then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.

If you are ready to become part of our spectacular, growing, and FUN company, then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.